We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Nationwide Aviva Travel Insurance
Deec
Posts: 25 Forumite
Hi, Aviva opened their portal for getting extensions for trip length etc today. Tried to register by inputting my correct name, DOB and Flex Plus account details. Low and behold. "Your details are not recognized. Please contact Nationwide to ensure you are using the correct details."!!!
0
Comments
-
Did you get this sorted? Same has just happened to me0
-
The problem may be down to the name. Full name may be Fred John Smith, but be held on the records as Fred J Smith or similar. I would call in to your local branch as you may get caught out by security questions on the phone if there is some kind of anomoly.
0 -
Contacted Nationwide who said I had 2 slightly different home addresses on file and this could have caused problem.
Managed to log in yesterday without problem but got this message when tried to log in today.
There has been an error. We apologise for the inconvenience.Error code: 3749956100
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246.1K Work, Benefits & Business
- 602.2K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards