Nationwide Aviva Travel Insurance

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Deec
Deec Posts: 18 Forumite
First Anniversary First Post Combo Breaker
in Overseas holidays & travel planning
Hi, Aviva opened their portal for getting extensions for trip length etc today. Tried to register by inputting my correct name, DOB and Flex Plus account details. Low and behold. "Your details are not recognized. Please contact Nationwide to ensure you are using the correct details."!!! 

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  • mjsmike
    mjsmike Posts: 14 Forumite
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    Did you get this sorted? Same has just happened to me
  • TELLIT01
    TELLIT01 Posts: 16,494 Forumite
    First Anniversary First Post Name Dropper PPI Party Pooper
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    The problem may be down to the name.  Full name may be Fred John Smith, but be held on the records as Fred J Smith or similar.  I would call in to your local branch as you may get caught out by security questions on the phone if there is some kind of anomoly.
  • mjsmike
    mjsmike Posts: 14 Forumite
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    Contacted Nationwide who said I had 2 slightly different home addresses on file and this could have caused problem.
    Managed to log in yesterday without problem but got this message when tried  to log in today.
    There has been an error. We apologise for the inconvenience.Error code: 374995610
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