Brand new washing machine shakes the whole kitchen

Sonicimage

We had to move to the ground floor while our upper floor flat in a converted house was undergoing some renovations for 2 months. We had to take our Hotpoint washing machine with us as there was none downstairs.  

When we moved back in, it turned out our machine was too deep for the new kitchen cabinet. so one of its doors couldn't open and a lot of storage wasn't usable. We decided to get a new, smaller washing machine, so we got a brand new Haier which was 53cm deep instead of 60. From the very beginning, it was vibrating and shaking the kitchen cabinet while spinning. I had 2 engineer visits from Hoover, who said the machine was fine and it was the floor fault. 

The noise was getting worse, so I called Hoover again, this time they passed the job to a 3rd party. The engineer came and said it was the drum, and said they would order the part. I was waiting a month, kept calling and asking for updates. They finally said the part was unavailable. The retailer agreed to replace the washing machine, so we got another brand new LG this time.

The LG machine also started to vibrate and shake the kitchen cabinet, though not so wildly as the Haier. But it's still a headache to do the laundry. There are 5 adults and several cats in the house, so there's a lot of washing. I also had an engineer visit from LG which said the same that it was the floor. To have a 2nd opinion, I even called in a paid engineer that cost me £90, who also said the machine if fine and it's the uneven floor and advised to get anti-vibration mat.

I rent this house (£2000 rent in East London), I'm in a doubt that the agency would want to do anything with the floor. Maybe it needs to be strengthened somehow, I'm not competent in this matter so don't know what to do. I'm very frustrated right now. I only know that the washing machine can't be left as it as as it might even get damaged with time. Any advice please? Thank you.

user1977

Sonicimage said:

I even called in a paid engineer that cost me £90, who also said the machine if fine and it's the uneven floor and advised to get anti-vibration mat.

So have you tried that? Would seem the simplest solution (if it works).

DullGreyGuy

What spin speed is yours?

Having gone from a 1,200 to 1,600 rpm machine the final spin cycle is much louder/more vibration than the old machine. Limiting the spin speed returns it to how it was before. For the sake of the 2 mins or so the spin goes on for currently deciding to live with the noise and have much drier clothes in exchange

MattMattMattUK

It depends on the construction of the floor, if it is floorboards then often just tightening the screws or adding a screw into a joist can solve the problem, as can making sure the feet are properly adjusted, but that will not help if the floor is flexing. As 1977 says the anti-vibration mats can make a big difference, but they will not necessarily stop it hitting the side of the cabinet is that issue, they are more to stop vibrations travelling through the floor, they will also only offer minor mitigation against uneven flooring depending on how uneven it is. 

LightFlare

Just to check -- you have removed the transit bolts ?

MattMattMattUK

LightFlare said:

Just to check -- you have removed the transit bolts ?

It would not work if the transit bolts were still in place. 

AlexMac

MattMattMattUK said:

It would not work if the transit bolts were still in place. 

Some do; I relocated one for a friend, using extension hoses.  Turned it on and it vibrated so much it rattle-walked across the kitchen.  She'd never used it in the original location and it still had the transit bolts in place!  But if an engineer didn't spot that he or she deserves rinsing?

Skiddaw1

We had a similar problem in our previous house (Victorian terrace so the floors had a tendency to be a little uneven particularly in the kitchen). It's worth turning down the spin speed (as has been suggested). It definitely helped in our case.

Jaybee_16

I had an LG washer drier which would vibrate on 100 year old floorboards. The front legs on most washing machines are adjustable so I wound them in, went to B&Q and bought a steel bar the width of the machine and put that under the front legs and levelled the machine. No more vibration or movement.

housebuyer143

Can you turn down the spin? We got a new one and 1400rpm shakes the house. I turn mine down to 1200 and it's alright after that

Sonicimage

Thank you all for your comments. The retailer guys who brought the machine removed the transit bolts. 
I always use 1000 rpm, never tried higher anyway. It's an old house, and the floor under washing machine is a bit tilted to the back. I'm surprised that the builders while doing renovations (they changed kitchen cabinets completely, and put new tiles on the floor) didn't even the floor where the washing machine was supposed to reside. I need to contact the agency and have them deal with it as it's not my own house to invest in anything.