Extra costs on contents insurance claim for carpets

AJewls

We are in the process of getting the carpet on our stairs changed after accidentally dropping a can of varnish down it. We had accidental cover under our home insurance. The insurance sent out an inspector & we chose a similar carpet. The inspector said that the existing underlay would be used which is fine & didn’t mention anything else. The carpet was ordered & the company called to arrange fitting & said that we would need to ensure that the old carpet is removed prior to fitting. Does this sound right? The carpet fitters will only remove & dispose of the old carpet if we pay them £119. Has anyone experienced anything similar? Thanks 

Hoenir

Commercial waste disposal costs money these days. No taking it down the tip for free. 

DullGreyGuy

Speak to the loss adjustor, they should be covering the cost of the disposal of the old carpet

AJewls

DullGreyGuy said:

Speak to the loss adjustor, they should be covering the cost of the disposal of the old carpet

Thank you! They agreed to cover the cost of removal & disposal. Thank you