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Have I paid via Paypal or Credit Card?

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Hi

I've tried making a Section 75 claim on a closed credit card account.  They say I used paypal to pay for the item therefore I have no Section 75 protection.  My question is how can I tell if I used paypal or not?   I can see the transaction in my paypal account - it says paid with Amazon credit card (which would've been a linked card) - I cannot see the credit card statement to see the entry as the card account was closed many months ago.

If paypal were 'only' the transaction processor would the transaction still appear on my paypal account?

I wouldn't normally pay via paypal if there was an option to just pay by credit card.  The seller has gone bust (hence section 75 claim) so I can't recreate their check out process.

Many thanks for any help



Comments

  • forgotmyname
    forgotmyname Posts: 32,929 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 8 April 2024 at 7:28PM
    If you can see the transaction in your paypal account you must have used paypal.

    Some card companies do payout but others do not.  My question would be what if the seller using paypal for all their banking needs?
    You would need proper legal advice though.  Even if its a grey area they may payout to save the trouble (depending on value).

    Censorship Reigns Supreme in Troll City...

  • Thanks  - credit card company has already rejected claim so looks like I'll have to wear this one.  
  • forgotmyname
    forgotmyname Posts: 32,929 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Why not open the dispute with paypal?

    Censorship Reigns Supreme in Troll City...

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