Ryanair preventing me from emptying my wallet

pinkworld

I have money visibly in my Ryanair Wallet and I am being prevented/stopped from withdrawing it by Ryanair. Every time I try to withdraw it a POP UP blocks the screen saying I booked through a 3rd party! This is NOT TRUE - the Ryanair flight was booked solely by ME. I have spoken to several disempowered beings and I have filled in everything Ryanair have said to do, followed all procedures, all the relevant requests ie Request Refund, Verification Form (which doesn't submit as it I didn't book through a 3rd party!) now a Complaint Form and still 2 weeks later I still cannot remove visible money from my wallet as their system is misidentifying my booking. No one is helping me and I keep getting automated emails relating to 'refunds' and that is not the case as the money is in my wallet! I am going round and round so I have informed Ryanair that they are breaching the Consumer Rights Act and I want my money out of my wallet to no avail - Please can someone help me?

mbloggs123

Hi, Did you solve this?

Sneaker

hi. I got caught uo in the Bristol airport closure in August. Flying back from Alicante we got on plane and sat there an hour before twlling us we would land at Stansted. Any way we landed about 4 hours after we should to a text saying make your own way home.
They agreed to pay the taxi but not food as the wh smith didn’t have paper for recipts through serve serve till.

They paid the money into the wallet on 7th september. I withdrew with bank details in 10th September yet it still says pwnding.

I have been in live chat a dozen times. Sent messages rhrough the site and they dont even read rhe detail. Just twñl me it takes 5-7 days. It’s clearly bot coning. What can i do? Can i escalate somwhere? I really need to pay this off my credit card.
thanks in advance.