Nationwide incoming payments delayed again

hoc

Just 2 weeks after the last payment issues, once again payments to Nationwide accounts are not being received. Still no sign of a Faster Payment sent more than 5 hours ago.

Hoenir

System maintenance is performed at weekends. A non working day.  Normal service will be resumed shortly. 

boingy

The faster payments rules:

As a minimum, all financial institutions in the UK must abide by the Payment Services Directive (PSD) –  this states that any payments made by mobile, internet or phone banking (including standing orders) must arrive by the end of the following business day at the latest.

ayvan

Hoenir said:

System maintenance is performed at weekends. A non working day.  Normal service will be resumed shortly. 

System maintenance is night time weekend. Do you think payment broken all day is normal because it is not working day? Really?

ayvan

boingy said:

The faster payments rules:

As a minimum, all financial institutions in the UK must abide by the Payment Services Directive (PSD) –  this states that any payments made by mobile, internet or phone banking (including standing orders) must arrive by the end of the following business day at the latest.

Bank always advertise 2 hours for Faster Payment. Following business day is not normal. Yes maybe terms conditions. Everything now minimum service in country. 

Hoenir

ayvan said:

Hoenir said:

System maintenance is performed at weekends. A non working day.  Normal service will be resumed shortly. 

System maintenance is night time weekend. Do you think payment broken all day is normal because it is not working day? Really?

Should system support staff be forced to work night times at weekends. Really? 

Do you think that planned maintenance is the same as a broken system. Really?

Really same as it has been for a very long time. Really it has. 

Weekend day time working is commonsense if you think it through. 

Section62

Hoenir said:

ayvan said:

Hoenir said:

System maintenance is performed at weekends. A non working day.  Normal service will be resumed shortly. 

System maintenance is night time weekend. Do you think payment broken all day is normal because it is not working day? Really?

Do you think that planned maintenance is the same as a broken system.

Usually if there is planned maintenance there's an alert beforehand warning that systems might be down or unreliable.

Did anyone get notification of work yesterday?  Did Nationwide describe the issue as 'planned maintenance'?

TwiceNightly

No they responded with the usual "we are aware of a delay affecting some payments to customers' accounts. We're working to fix this ASAP and we are really sorry for any inconvenience caused"