British Gas (BG) fuel fuel bill

StephenSav

Hi, I've just had notification of my bill from BG.
It shows a credit balance of about £6 for electricity, which is quite clearly inaccurate to say the least. My meter readings are shown on my customer account, so BG are aware of my correct electricity consumption. 
Anyone else had this? Any idea why this should happen? I really don't want to do battle with BG customer service as I know I'll just get wound up!
Thanks 

Robin9

It's good that you look closely at your bills -  from other threads BG billing does seem to have problems.

No need to get wound up -  do your own calcs and put what you actually own in one side.

Stumpyella

My sister who has mental health problems rang me to try & sort her utility bills out.  She had paid British Gas £7000 (all her savings) in a matter of months - I knew this had to be wrong. There was no paper bill, so I could not back track how this had happened.  I rang British Gas & spoke to them after my sister did the usual security questions.  Apparently they had been sending the bills to an old e-mail address that was no longer used.  I asked them to send a paper bill because my sister does not use a computer anymore.   I asked them about the latest £2000 my sister had paid them & they said that it was a double payment because she is on a direct debit & to go to the bank & ask for the money back??!!  They said they had not got an up to date meter reading for 3 years so we supplied them with a meter reading & they said they would need another reading in a weeks time.  I explained that the customer was a vulnerable person & could they ring at a specified time which they assured me they would.  They never rang back & they never sent a paper bill.  My sister explained that although on direct debit she would ring the automated payment line & just pay whatever it said.  Obviously these payments are not equating to her actual useage but British Gas could not care less.  How many people in the UK are in impossible situations like this?  Lost faith with the company completely.   

Robin9

Is your sister on the Priority Register ?  If she is then BG will send  a meter reader.

Have you got a bill with ACTUAL meter reads on it -  you may need to go back some time.  


If your sister is happy for you to do so set up an online account with your email