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BG old or new billing system?
Comments
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Yes, you'll need to check your customer number.
On the new system my customer number begins with 'A....' On the old '######.....' (where # = various numbers)
There may be other variations on the numbers2 -
Don't worry too much both systems are pretty useless. I am supposed to be on the new, but if this is new well!!!!!!
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When I log in it tells me I have been migrated to new system? I can still access old system if I want to!!
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To be fair, I was on the new system for a couple of years and the only problem I had was them trying to increase the DD every couple of months despite falling usage and always being in credit. No variable direct debit on the new system, BTW. They do seem relatively honest compared to a couple of companies I could mention.1
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My customer number starts with an A so maybe I started on the new system - my first bill in June 2021 (when I fortuitously took out a 2 year fix with 'British Gas Evolve' ) also had an A prefix.
Thanks for the replies.0
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