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Alpharooms/ Travel trust withholding refund

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I have been informed by the travel trust after many hoops that I’m due a refund for my 2020 holiday. I was told it would be in my bank account by 2nd of April, still not there. What on earth do I do next?? Thankfully I have kept all my emails as proof. 

Comments

  • eskbanker
    eskbanker Posts: 37,397 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    aj42 said:
    I have been informed by the travel trust after many hoops that I’m due a refund for my 2020 holiday. I was told it would be in my bank account by 2nd of April, still not there. What on earth do I do next?? Thankfully I have kept all my emails as proof. 
    Keep waiting, and/or contact them again to ask what's happened?
  • sheramber
    sheramber Posts: 22,673 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Friday and Monday were Easter Bank Holidays.
  • aj42
    aj42 Posts: 3 Newbie
    First Post
    Im just going to keep emailing them and phoning leaving messages. Its so frustrating my friend I was travelling with got her refund last July 
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