BG estimated reading looks imposssible?

bailey_uk

Hi guys, without sounding pedantic, can
someone explain how this estimated reading is even possible? 

Are BG trying to charge me more on purpose with the cap changing on January 1st?

GingerTim

Given the estimated reading was lower than your smart meter reading, if anything they were trying to charge you less!

I wouldn't worry anyway, the smart meter readings have over-ridden the estimate.

bailey_uk

If the price cap went up after that date though then it would be charging more?

GingerTim

But your smart meter has provided actual readings on both 31 December and 1 January, so it's all moot.

bailey_uk

The erroneous Jan 1st reading is used on my bill though (price cap change)

la531983

bailey_uk said:

The erroneous Jan 1st reading is used on my bill though (price cap change)

With the price going down though, them underestimating is to your benefit, I wouldnt be in a rush to point this out.

bailey_uk

The point I’m making is that the price cap increased January 1st 2024, and so charging me for more units
at a higher rate 

t0rt0ise

bailey_uk said:

The point I’m making is that the price cap increased January 1st 2024, and so charging me for more units
at a higher rate 

But it's a smart meter reading on the 1st so it has to be a true reading. 

Grizzlebeard

Don't confuse incompetence with malign intent.

When i was with BG (16/11/2020 to 09/08/2021) nearly every bill contained wierd estimated readings mid-bill followed by a correction.

These days they explain the irrational errors thrown up by their computer as due to the change over from the old to the new system. In my view a feeble excuse.  To be honest the inexplicable mistakes were present way before the change over started, and I've seen little evidence^^ things have improved after transition to the new system.

I'd recommend waiting for and checking the next actual bill before worrying about system generated random interim on-line garbage data.

(^^only from reading a multitude of posts here on MSE)

bailey_uk

The bill arrived today, hence my 

Does this prove my theory? 

Archerychick

This is working in your favour. If you ask them to update the 1st Jan meter reading, then they will bill more units at the 27.08 rate instead of the 25.81 rate