Audi Goodwill gesture payment

Cazzamiller78

I had an Audi A1 which I got on finance in 2016 but handed back at the end of 2020,finance settled with no issues.

I submitted a claim for the PCP thing but have since received an email to say there wasn't a discretionary rate applied to my loan.

Tpsya I have received a letter saying they are giving me £100, as a Goodwill gesture due to some customers having been in arrears with their payments & that they may not have helped such customers. However I was never in arrears & there was only one missed payment which was when I handed the car back as they never took it when they should have.

I find it really odd timing that I've received this not long after asking about the PCP thing. I havrnt had this car for over 3 years either so don't know why they've only sent me a letter now, even more so when I never missed any payments when I had the car until they messed up the last one. 

Should I accept it or is there more to it? Has anyone else had a similar letter? 

sheslookinhot

Why would you not accept free money ?

Herzlos

Cazzamiller78 said:

I find it really odd timing that I've received this not long after asking about the PCP thing. I havrnt had this car for over 3 years either so don't know why they've only sent me a letter now, even more so when I never missed any payments when I had the car until they messed up the last one.

They probably identified in when looking at your loan for a discretionary rate. It'd be easy enough to do at the same time.

Cazzamiller78

sheslookinhot said:

Why would you not accept free money ?

Because I don't want to accept something without checking first that it won't affect t anything else of this is now going to be something that companies are looking into & offering compensation for. If an initial offer is accepted then youay not be eligible for anything in the future. We had it once when there was a problem with a holiday. We were offered a rubbish payout but turned it down & got twice what they first offered. I doubt I would get anything else though as I was never in arrears, only the last payment they didn't take themselves, even though the direct debit was still set up ready 

400ixl

There is nothing else I can see if they have told you they did not use discretionary interest schemes.

Take the money.

sheramber

Well refuse it/send it back if it is going to worry you.

You have been told there was no discretionary payment on your finance.

You probably won't get offered this goodwill payment again, so the gamble is whether  you accept this or refuse in the hope there is something else more in future, not knowing if there will be anything else in the future.

Sdj92

Did you accept the payment? 

I have received a £200 goodwill payment from Volkswagen but I’m not sure whether to accept as I’m hoping for a pay out as our Hire purchase van was over 11% interest. I don’t want it to potentially ruin my chances of money back even though it says in the letter it’s not related to any other claim or complaint I may have 

Cazzamiller78

Sdj92 said:

Did you accept the payment? 

I have received a £200 goodwill payment from Volkswagen but I’m not sure whether to accept as I’m hoping for a pay out as our Hire purchase van was over 11% interest. I don’t want it to potentially ruin my chances of money back even though it says in the letter it’s not related to any other claim or complaint I may have 

Hi, yes I did. I was told by VW finance that my loan didn't include the descretionary payment thing so I won't be getting anything else. I double checked all the paperwork & it doesn't say anything about any future payments for anything else being affected so even if there was something that came out later and I was entitled to something else, doesnt look as though it'd stop me claiming 

user1977

Cazzamiller78 said:

sheslookinhot said:

Why would you not accept free money ?

Because I don't want to accept something without checking first that it won't affect t anything else of this is now going to be something that companies are looking into & offering compensation for. If an initial offer is accepted then youay not be eligible for anything in the future.

Does it say that? Unless there's something to the effect that it's a full and final settlement, then I don't see the problem - at worst it's a payment to account of whatever you're entitled to

But as you don't seem at all certain that you're actually entitled to anything...

Cazzamiller78

I've had an email to say my PCP was all above board etc so I wot be entitled to any payment for that. The letter about the good will gesture made no reference to the PCP claim, it was basically about customers not having been looked after properly when they had arrears, which I didn't which is why I found it odd

Nearlyold

Perhaps their system shows the "missed" final payment you mention as some sort of arrears to an employee unfamiliar with what actually happened looking at the file for the first time?