Is EDFs customer service rating a worry

pseudodox

Am I the only person who has no real problems with EDF?

I have been with EDF for 18 months and have no plans to move elsewhere as things have run as smoothly as I might expect from any company these days.  There was a glitch when I first joined them, which got sorted by phone with me being impressed that they rang me back on 2 occasions when they said they would with updates.  When I was migrated to the Kraken system there was another glitch, but again it got sorted, albeit with a slightly annoying delay in response for which they apologised and gave me a very generous credit against the bill that I had had to chase up.

I have been on MVDD from the beginning and this works just fine, especially now I am on Kraken system, which generates very straightforward bills.  I submit readings once a month, get a bill within 24 hours which agrees with my own figures to within a penny or two and DD goes out 14 days later.  Online account is easy to navigate and my account is up to date and status visible at all times.  No unexplained credit or debit balances to deal with, no estimated bills. I feel totally in control.  But if things go pear-shaped I will have no hesitation in moving elsewhere - although where, in view of the various degrees of complaints about all the other suppliers on this forum, I don't know as it might be frying pan to fire scenario.

Just to add - I moved to EDF on the recommendation of a friend who has been with them for years.  She has had no problems with them at all, not even the glitch I had in the changeover to Kraken.

MeteredOut

flaneurs_lobster said:

I am very new to EDF. Started swap to them yesterday based on MSE Energy Club calculation that says I will save £450/year. I have received 1 email from them as a result of my application. Here's my response:

Thank you for your Welcome email.

I'm trying to set up an online account and it asks for my account number and says:

"Your EDF account number is a 12 digit number starting with '67'. You'll find your account number on any letters we've sent you and in your welcome email."

The only account number I can find in my welcome email is 

"Account number: A-A0XXXXX" [my redaction]

Not surprisingly this is not accepted by the signup process.

Your advice would be appreciated.

Doesn't bode well does it. 

They've not updated their email templates to account for their billing system migration. Accounts on the legacy system started 67, with new/migrated accounts starting A-.

So, I'd not be worried about this in particular, but it does give an insight into the maturity of their change governance.

Lemonjuiced

I have been with them since October 22 when my old supplier went bust. I have not found them any better or worse than others I've used,
I have not moved because in this uncompetitive energy market there is nothing worth moving to. 

Netexporter

I have not moved because in this uncompetitive energy market there is nothing worth moving to. 

TOU tariffs have proved very profitable, for many who post here.

MeteredOut

Netexporter said:

I have not moved because in this uncompetitive energy market there is nothing worth moving to. 

TOU tariffs have proved very profitable, for many who post here.

Not sure profitable is the word I'd use. Less costly is probably a better term

Netexporter

MeteredOut said:

Netexporter said:

I have not moved because in this uncompetitive energy market there is nothing worth moving to. 

TOU tariffs have proved very profitable, for many who post here.

Not sure profitable is the word I'd use. Less costly is probably a better term

It is profitable compared to the SVT (and probably most/all fixed deals), in that you have more cash in your pocket. Funnily enough, I was trying to think of a different word, but at my age they done always spring to mind! (see also doing the crossword)

MeteredOut

Netexporter said:

MeteredOut said:

Netexporter said:

I have not moved because in this uncompetitive energy market there is nothing worth moving to. 

TOU tariffs have proved very profitable, for many who post here.

Not sure profitable is the word I'd use. Less costly is probably a better term

It is profitable compared to the SVT (and probably most/all fixed deals), in that you have more cash in your pocket. Funnily enough, I was trying to think of a different word, but at my age they done always spring to mind! (see also doing the crossword)

The same logic means that buying a £70K car rather than a £30K car is profitable

I believe the colloquial term for that sort of justification of purchases amongst the yoof is girl-math.

mmmmikey

pseudodox said:

Am I the only person who has no real problems with EDF?

I have been with EDF for 18 months and have no plans to move elsewhere as things have run as smoothly as I might expect from any company these days.  There was a glitch when I first joined them, which got sorted by phone with me being impressed that they rang me back on 2 occasions when they said they would with updates.  When I was migrated to the Kraken system there was another glitch, but again it got sorted, albeit with a slightly annoying delay in response for which they apologised and gave me a very generous credit against the bill that I had had to chase up.

I have been on MVDD from the beginning and this works just fine, especially now I am on Kraken system, which generates very straightforward bills.  I submit readings once a month, get a bill within 24 hours which agrees with my own figures to within a penny or two and DD goes out 14 days later.  Online account is easy to navigate and my account is up to date and status visible at all times.  No unexplained credit or debit balances to deal with, no estimated bills. I feel totally in control.  But if things go pear-shaped I will have no hesitation in moving elsewhere - although where, in view of the various degrees of complaints about all the other suppliers on this forum, I don't know as it might be frying pan to fire scenario.

Just to add - I moved to EDF on the recommendation of a friend who has been with them for years.  She has had no problems with them at all, not even the glitch I had in the changeover to Kraken.

No you're not. Truth is I had much better experience of being with EDF than I have had with Octopus. I had several reasons to contact EDF over the years - e.g. I had a meter that had a fault display that needed to be swapped out, I stupidly cancelled a direct debit. Never had any problems contacting them or getting things sorted and never had any issues with the billing system either, always made sense to me. But that said, I think it would be fair to say that the majority here have had the opposite experience, although I definitely get the impression that Octopus are starting to slip as they grow.