What’s my chances?

PHK

Jenni_D said:

How much are they charging for this engineer's assessment? How much would it cost you to get your own engineer's report?

Bear in mind that their commissioned engineer may be more inclined to find in their favour if there's any dubiety as to the nature of the issue. (I'm not saying they will, but ....... your commissioned engineer is more likely to find in your favour, and if they are cheaper then you're also [technically] mitigating Currys' costs .. albeit what Currys charge you for the visit is probably not what they get charged by the engineer's employer/company).

The problem with hiring your own engineer (rather than a repair man) is that the retailer could reject it if they don't think the engineer is suitably qualified or they don't think the engineer has justified their opinion. 

It's not enough for the engineer to write "Machine is faulty because the bearings have gone can be repaired with a new sealed drum unit"

They'd need to say " Machine in good overall condition. The bearings have gone because of a manufacturer fault the XX has a weak point due to a flaw which has now broken. Please see photos which clearly show the flaw. No signs of excessive wear or damage caused to the machine"

So, it's a difficult choice. 

RefluentBeans

PHK said:

Jenni_D said:

How much are they charging for this engineer's assessment? How much would it cost you to get your own engineer's report?

Bear in mind that their commissioned engineer may be more inclined to find in their favour if there's any dubiety as to the nature of the issue. (I'm not saying they will, but ....... your commissioned engineer is more likely to find in your favour, and if they are cheaper then you're also [technically] mitigating Currys' costs .. albeit what Currys charge you for the visit is probably not what they get charged by the engineer's employer/company).

The problem with hiring your own engineer (rather than a repair man) is that the retailer could reject it if they don't think the engineer is suitably qualified or they don't think the engineer has justified their opinion. 

It's not enough for the engineer to write "Machine is faulty because the bearings have gone can be repaired with a new sealed drum unit"

They'd need to say " Machine in good overall condition. The bearings have gone because of a manufacturer fault the XX has a weak point due to a flaw which has now broken. Please see photos which clearly show the flaw. No signs of excessive wear or damage caused to the machine"

So, it's a difficult choice. 

And Jenni’s argument can of course be used by the retailer about the OP’s report. ‘Independent reports’ are never truly independent as there’s always some sort of pay. Whilst worth finding out how much your own report is fair due diligence, it can, like you say, make things complicated. 

The qualifications are only really relevant if/when it gets to court (and there’s no guarantee an engineer will want to go to court to defend themselves, even if they are competent. Having to stand up and defend your qualifications can’t be fun). 

Personally, if the Curry’s report isn’t going to cost too much, I would just go through with that and take it from there. 

Stonesmike

The currys engineers fee is £149.

i didn’t realise Hoover is a ‘ cheap make ‘?

We had an Hotpoint machine that lasted 20 years or so.

There is only 2 of us at home and we go to Spain for at least a month or more at a time.

Stonesmike

update, currys engineer came out yesterday and stated I would get my call out fee refunded. Basically said it would pay me to get another new machine due to the drum & bearings alone would cost around £200 plus labour.
The engineer was very surprised that after 17 months the machine would go like this, but basically I have gone back to square one.

I think I will give Hoover a call today and see what they say, but not expecting much tbh.

Stonesmike

Just to let people know, that after  phoning currys and after 40 minutes & going through 6 departments I finally accepted an offer of £158. The one person said that our engineer said it’s not reparable and you will have to buy a new machine, I stood my ground and cited the 2015 consumer act and was passed to another department and was offered the cash offer.
i know it’s not much, but at least I got something from them in the end.
Thanks for all the replies.