Scottish Power - non UK call center rubbish in South Africa

Vegastare

Today I have twice been cut off speaking to Scottish Power, once after 40 mins being told could not deal with query and would have to but me through to someone who can in UK - then line went dead.
Second time interference on line agent said needed to adjust head set, on hold 20mins then line went dead.

Come on Scottish Power easy to show you are dealing with customers calls when showing time spent as 40mins and 20mins.  You are clearly wasting your money on overseas call centers who are just annoying customers.

How do I speak to UK anyone have any ideas.

I am so frustrated at a waste of my time trying to sort out MIL bill

poppellerant

Have you tried chatting to them in the app? While it takes longer, I find I get more sense from EDF when chatting to them on WhatsApp.

Vegastare

Thanks for that, I have calmed down some what, it was just the way the calls were dealt with.
Some knowledge of call center and I felt that the call monitoring which is done (awful idea) simply does not exsist - hence just keep line open.   Would really love to know what naratives was put on screen as to what they did.

Have suggested she move to another company - mine is much better