Difficulty Cancelling Car Insurance

93daisy

Hi there, 
So I have been trying to cancel my car insurance for roughly a week. I've phoned and I get the response that there having technical issues. I have also sent emails and tried live chats with an agent. Now my online account will no longer let me log in. Previously when I was able to log in it would not allow me to cancel without speaking to an agent. But when I speak to an agent they tell me to make the cancellation via my account?
Has anyone else had similar problems? I've had to SORN my car as it requires work I honestly thought cancelling the insurance would be much more simple.  

Mr.Generous

Go on social media. Shout about the issue and request a call back.

Hoenir

Mr.Generous said:

Go on social media. Shout about the issue and request a call back.

Shouting isn't going to fix technical issues. 

TELLIT01

Hoenir said:

Mr.Generous said:

Go on social media. Shout about the issue and request a call back.

Shouting isn't going to fix technical issues. 

An insurance company shouldn't be taking a week to either resolve or find a work round for issues affecting its customers.