legacy RBS account help needed

gsmh

Fewer people means you get through much more quickly than when using the usual numbers. It is of relevance given the OP was advised to contact RBS to sort out the problem and given their question, the lack of online banking and their linguistic style I assumed they were over 60 and entitled to use the number. I'm bemused that you couldn't see that my comment might have been helpful - I always use the over 60s helpline and it is as good as First Direct where a quick response is considered a USP.