Missold windows Anglian claiming breach of contract.

saajan_12

Obsequent7 said:

I have a very similar problem with Anglian. I was intending to go ahead with the purchase but then came the contract. I was given a link by the salesman. This was apparently for their online order placing. I was given no other details but the link. Anyway as I was using a smartphone there was no way I could see the form in its entirety so when I got to the signature box I told the salesman I was not going to sign until I have read it fully. At that point he said I didn't have to sign. He then proceeded to touch the form on my phone and a 'signature' appeared in the box. This was obviously pre written by the salesman on his computer. All he had to do was touch a field on the form to fill the box with a bogus signature. He then made a hasty departure. Anglia are now using this bogus transaction to insist there is a contract. At no point did I sign anything. The software for this process has obviously been written to make this trick available. I consider it to render the form meaningless.

Click to insert a digital signature is fairly common in other contracts, especially when not everyone would be accessing forms on a touchscreen and able to drag a finger over to 'sign', so that functionality isn't inherently an issue. However if the salesman clicked instead of you, then you're right you didn't agree to anything. 

However the difficulty will be proving it given its yoru device at your home. If you've now received a copy and can dig out an X day cancellation period, then it might be easier to just say you're exercising that rather than argue the toss about not agreeing in the first place. 

Olinda99

LightFlare said:

Olinda99 said:

km1500 said:

as @pinkshoes  said...

brace yourself for the worst that can happen which is basically they invoice you for the 15% and when you refuse to pay they threaten to take you to court

whether do they do or not it doesn't matter because if they do then you will just have to put your side of the matter to the judge and explain what the salesman said and let the judge decide

this is exactly right

write to then saying you were misled by the salesman, were told it was not a binding contract and you could cancel at any time and are now cancelling and want your deposit back. Just stick to this and don't go off onto any tangents.

If they go to court simply put your side to the judge, who I have absolutely no doubt would have had dealings with Anglian before

Thread is 9 months old -- OP never came back to update, so we will never know what did/did not happen

I ***really** wish they would prevent this sort of thread resurrection

sheramber

LightFlare said:

Olinda99 said:

km1500 said:

as @pinkshoes  said...

brace yourself for the worst that can happen which is basically they invoice you for the 15% and when you refuse to pay they threaten to take you to court

whether do they do or not it doesn't matter because if they do then you will just have to put your side of the matter to the judge and explain what the salesman said and let the judge decide

this is exactly right

write to then saying you were misled by the salesman, were told it was not a binding contract and you could cancel at any time and are now cancelling and want your deposit back. Just stick to this and don't go off onto any tangents.

If they go to court simply put your side to the judge, who I have absolutely no doubt would have had dealings with Anglian before

Thread is 9 months old -- OP never came back to update, so we will never know what did/did not happen

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