Has anyone had this situation

EssexHebridean

I got the impression from the OP that this is a situation which has routinely occurred over the past few years. place is empty, post builds up, then at a random interval the occupier calls in, clears the post, and the cycle starts again. If not, and this is a new pattern, then I would agree with the concern being voiced though. 

Giraffe76

It seems that he turns up at random times and I did get a reply from him last week to say that he would look into what availability he has but I've not heard anything else. I don't want to keep bothering him but I want to get this problem resolved as we have plans of going travelling and want to rent our current property out so didn't want to leave this problem to a renter.
I have called the energy supplier but they've said they can't help

Giraffe76

Mobtr said:

Giraffe76 said:

Mobtr said:

Sounds like you have a shared main fuse. This needs to be removed when the meter is exchanged which will disconnect both supplies. 

Engineer will not do it without consent from the other flat’s occupier & he would need access to the flat to check everything ok when the supply reconnected 

Would there be any chance of getting a separate supply

Yes but you would probably have to pay for it yourself. 

Hi, Any chance you know howuxh it would be please 

Giraffe76

Gerry1 said:

Have you phoned the upstairs neighbour instead of texting?  You can't assume he's read the text.  If you can't get through then pop a formal written request through the door.

If you still can't establish contact then get your supplier/DNO to do so.  He will have agreed to his supplier's Ts&Cs that require him to make acess available to the meter.  They can notify him and agree a date and time, and your supply can then be turned off.  The supplier can use forcible entry if he persistently refuses access.

Of course, the supplier/DNO may not play ball if they consider it's not their problem, but it must be worth a try.

I heard from him last week saying he would look into what time he has available but nothing since. My energy supplier also has said it's nothing they can help with

Mobtr

Giraffe76 said:

Mobtr said:

Giraffe76 said:

Mobtr said:

Sounds like you have a shared main fuse. This needs to be removed when the meter is exchanged which will disconnect both supplies. 

Engineer will not do it without consent from the other flat’s occupier & he would need access to the flat to check everything ok when the supply reconnected 

Would there be any chance of getting a separate supply

Yes but you would probably have to pay for it yourself. 

Hi, Any chance you know howuxh it would be please 

I don’t but they would still need to disconnect & reconnect the supply so you’re in the same position that you need the co operation from your neighbour

[Deleted User]

On the one occasion I needed to contact my DNO I found their customer service to be outstanding and they quickly resolved an issue with incomplete solar panel paperwork records that wasn't even their fault. If you're lucky you'll have the same DNO - National Grid, used to be called Western Power Distribution round here. ( If you're thinking what the heck is a DNO, just ask :-) )

I'd suggest giving them a call and explaining the situation, i.e. telling them that you're trying to get a smart meter but are having problems because you have a shared supply and see what they suggest. If you do end up needing to get the supply separated it's them that would do it and they'll be able to advise you what (if any) the charge would be.

Scot_39

Giraffe76 said:

Gerry1 said:

Have you phoned the upstairs neighbour instead of texting?  You can't assume he's read the text.  If you can't get through then pop a formal written request through the door.

If you still can't establish contact then get your supplier/DNO to do so.  He will have agreed to his supplier's Ts&Cs that require him to make acess available to the meter.  They can notify him and agree a date and time, and your supply can then be turned off.  The supplier can use forcible entry if he persistently refuses access.

Of course, the supplier/DNO may not play ball if they consider it's not their problem, but it must be worth a try.

I heard from him last week saying he would look into what time he has available but nothing since. My energy supplier also has said it's nothing they can help with

Did you also talk to DNO - they look after wiring to your homes as (DNO = local distribution network operator, sits between you and national grid etc).

The energy supplier only does meters and billing.

So for instance an incoming fuse upgrade or local distribution  fault at street level would be handled by DNO - not energy suplier.