Santander - We need important information from you

550006000

35har1old said:

550006000 said:

CliveOfIndia said:

550006000 said:

Nasqueron said:

They are following the Know Your Customer requirements from the FCA, either supply the documents (which they won't sell, they will simply use to verify your ID) or you don't and they close your account and may explore options to get rid of you from the mortgage too

to me it's incredibly intrusive so puts me on edge on why they need it.

As Nasqueron says, all banks are required to carry out KYC checks, and they can face some pretty hefty penalties if they fail to do so.  I've heard anecdotally that Santander are perhaps rather more zealous than some others in their interpretation of the requirements, but essentially they're just following the rules mandated by the FCA.

Happy to send my I'd bank statement, but they're requesting payslips for 12 months. Requesting details of any trades or investment. Details of my pension. Also details of my qualifications / degree. Property sale.. Etc Just all incredibly intrusive for a bit of I.D checks. 


I'm happy to close my current account with them. But would there be any effect or my mortgage or credit if I don't respond to them? 

Sounds like a scam

I went to the bank directly and the letter is legit 

johnthebaker

Hi 

both myself and my wife are retired been with Santander for 40 years 
only receive pension payments and small rental income 

they asked us for the information as your post 
we submitted all they asked for and they then blocked our account 

yesterday I asked them to close the account and release my funds 

this was done immediately 

all they want is to close down your account 

clearly they don’t value your custom 

good luck 

Thinkandgrow1

They did this to me. Blocked my ltd company business account, current account, credit card. They are unreal. Took me 2 hours on the phone going through nearly a hundred transactions then supplying all manor of docs to satisfy them.