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BT Openreach

Fide
Fide Posts: 3 Newbie
First Post
in Consumer rights
Hi!

Is Openreach regulated by an Ombudsman that I contact? One of their Engineers has damaged my property, BT won't get involved and Openreach are not responding to any of my e-mails. I really would like to avoid instructing a solicitor but may be my only option?

Thanks in advance for any advice.

Comments

  • DE_612183
    DE_612183 Posts: 4,092 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Have you tried using the "chat" function on their website?

  • Fide
    Fide Posts: 3 Newbie
    First Post
    DE_612183 said:
    Have you tried using the "chat" function on their website?

    Hi, thank for the reply. Yes, it doesn't work for Property damage. Just gives you an e-mail, which BT have already given me.
  • DE_612183
    DE_612183 Posts: 4,092 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 25 March 2024 at 10:12AM
    Have you had a complaint
     reference number returned by BT Openreach?

    send an email to 
    clive.selley@openreach.co.uk
  • Fide
    Fide Posts: 3 Newbie
    First Post
    mortgageFTB said:
    What’s the damage?
    Stone door surround has been damaged whilst drilling through, the engineer didn't mention it and has tried to glue bits of stone back on with a clear silicone. Its a right mess.
  • 35har1old
    35har1old Posts: 2,130 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Fide said:
    mortgageFTB said:
    What’s the damage?
    Stone door surround has been damaged whilst drilling through, the engineer didn't mention it and has tried to glue bits of stone back on with a clear silicone. Its a right mess.
    That's the problem with there policy of drilling from inside to out.
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