OVO charging me before being a tenant

EssexHebridean

Raise the issue as a formal complaint - with luck that will at least encourage OVO to engage with you over the issue so you will be able to show them your evidence of readings, tenancy agreement etc. 

saajan_12

Marco84 said:

Their final gas reading is also 400+ units higher than the photo I took on 16th… still no reply from them.

What was your / Octopus's reading for the 18th when your started the new contract? If you / Octopus didn't take a reading then you can only rely on whatever OVO say, meaning you still won't pay for the same units again, but it maybe at a different rate - that's the risk taken with not having provable readings at each changeover of supplier or occupier.

Marco84

On 16th I got tenancy I had 05339 (photographed) reading I gave Octopus was 05345 (photographed) Octopus credited my account £250~ I flagged that up with Octopus, they took it back and used my photographed figure. I thought it was all sorted. 

Now this month OVO coming along with their 05746 figure and ignoring communication. 

Mobtr

If your final bill with OVO is only £27 & they have used the reading of 7546 the previous OVO bills must have been estimated otherwise you would have had a bill for £250+.

Your new supplier is responsible for giving your old supplier the reading with which to close their account & it must match. 

If Octopus have started your account on the reading of 5345 then they must have raised a dispute with OVO & they should then change their final reading to match. This can take up to 6 weeks. 

Octopus cannot just change your reading without doing this, but then again they tend to be a law unto themselves & think normal rules don’t apply to them. 

Your best bet is to ring & speak to OVO rather than wait for a response to your email. Ask them if they have received the disputed reading flows for the gas. Explain when you moved in & that you have readings for the 2 dates & hopefully it should get sorted for you