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Oak Furnitureland - faulty furniture - replacement wanted

KittenChops · 2024-03-20 13:02:53

Hi all, I'd be grateful for any advise on this, even if I'm not going to like it! We ordered some "solid hardwood" bedroom furniture from Oak Furnitureland (OFL) in Jan 2023 - 4 matching items: 2 x bedside tables, tallboy & chest of drawers, plus their "5 year accidental and structural protection" and the order came with a…

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the_lunatic_is_in_my_head Posts: 9,945 Forumite

25 March 2024 at 7:33PM edited 25 March 2024 at 7:33PM

Thank you for coming back to update us, great to hear, technically they could make life difficult by insisting you show the problem so it’s good service in a way but I guess if they did that for everyone it would be too costly so they hope most take what CS say and for the few who complain further offer more.

Frustrating either way when facing a problem like this but hopefully everything will be ok with the replacement

In the game of chess you can never let your adversary see your pieces
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