Car dealer is refusing to fix the car in my local garage

photome

Stateofart said:

ALWAYS go back to the supplying dealer!

I've said this before on this forum and the amount of people who say "you don't have to, go to the nearest manufacturer garage".  Yes, for some this works but for me it's always been massively easier to go to the supplier.  That's who's legally obliged to help and that is who you have a contract with.  I remember an Audi I had supplied by JCT600.  Bought from JCT600 Audi Hull and given to JCT600 Audi Grimsby for repair.  It's the same company, manufacturer AND about 20 miles away as the crow flies.  Five months of arguing about the job the car finally had it's repair STARTED...at that point, I made them buy it back off me.

I have seen you post that before , it just isnt necessary if the car is still under manufacturer warranty. I have never had the issues you have had 

I suspect the OPs car is not covered by manufacturer warranty

Stateofart

photome said:

I have seen you post that before , it just isnt necessary if the car is still under manufacturer warranty. I have never had the issues you have had 

I suspect the OPs car is not covered by manufacturer warranty

I get it some people haven't had an issue, but just for ease of dealing with it, surely the supplying dealer is the first port of call.  Surely it makes sense to tap into that relationship first?  Save a lot of issues.

ontheroad1970

There's a good reason to take it back to the dealer:  if the repair is bodged, they are responsible.  If you take it to A N Other, and the fault reappears, they will blame A N Other.

CarolK

ontheroad1970 said:

There's a good reason to take it back to the dealer:  if the repair is bodged, they are responsible.  If you take it to A N Other, and the fault reappears, they will blame A N Other.

You're 100% right, but many drivers get fobbed off by repairers/hire companies etc with car problems that have been caused through no fault of their own. That's why our family uses 1st4u and have done for a few years now. They save all the hassle. I'm sure there are others out there as well who offer the same type of service and it's free.

ontheroad1970

CarolK said:

ontheroad1970 said:

There's a good reason to take it back to the dealer:  if the repair is bodged, they are responsible.  If you take it to A N Other, and the fault reappears, they will blame A N Other.

You're 100% right, but many drivers get fobbed off by repairers/hire companies etc with car problems that have been caused through no fault of their own. That's why our family uses 1st4u and have done for a few years now. They save all the hassle. I'm sure there are others out there as well who offer the same type of service and it's free.

They come in highly recommended by you a few times.