Warning about British Gas

Dreamscometrue

I recently took BG to the ombudsman over my gas meter as I was getting nowhere with their customer services. I went to read the gas meter back at the beginning of January but it was blank and needs replacing. Also, they have moved me to a new system where they've input estimated figures and ignored all of my actual readings. It was a smart meter but no longer sent the readings and nobody has been to read it since I was moved to BG in 2022. The ombudsman has found in my favour. So far BG have done nothing at all but they're still within the 28 day period. The ombudsman made their own calculations and discovered that BG have been billing me as if I have an imperial meter and therefore I've been paying almost 3 x since 2022! No sign yet of BG amending the enormous DD and refunding me but I can wait. Just warning others. Shockingly bad.

la531983

Telling people on here British Gas is useless is like telling people the sky is blue. We all know, and tell people at every opportunity to switch away from them.

Dreamscometrue

la531983 said:

Telling people on here British Gas is useless is like telling people the sky is blue. We all know, and tell people at every opportunity to switch away from them.

Hahaha, I'm sure you're right. I wish that I hadn't been switched to them!