Reviews of Exp UK Estate agent for buying

amandaleeds

Anyone bought a property via Exp UK? I've read really bad reviews around how they basically encourage bidding wars, e.g. telling a buyer their offer has been accepted, then going back to other buyers and asking for best and final bids. 

There's an open day on a property I want to view, and I'm told there's already a procedable offer over the asking price, plus the other 5 buyers viewing on the open day are all proceedable and have been told they'd need to offer well over asking price to compete with the current offer. 

Is there a good chance I'm told the truth or is this their usual selling tactic?

For context, a house on the same street just sold for the same price yet has an extra bedroom, huge south facing garden, 2 parking spaces, a conservatory, and a boat mooring. So I was expecting offers for this to be below or max guide price!

RHemmings

Do you mean eXp Reality? Their claimed profile on TrustPilot isn't very ... promising. Though, with TrustPilot, it may mean that they haven't loaded up their reviews with fakes as other companies do. 

https://uk.trustpilot.com/review/exprealty.com/transparency

propertyrental

I don't know them but sounds like they are doing what they're paid to do - get the best price possible for their client.

eddddy

RHemmings said:

Do you mean eXp Reality? Their claimed profile on TrustPilot isn't very ... promising. Though, with TrustPilot, it may mean that they haven't loaded up their reviews with fakes as other companies do. 

https://uk.trustpilot.com/review/exprealty.com/transparency

Those are reviews of the U.S. company - hence the use of the word "Realty" (but not "Reality" as you have typed!!!)

But eXp UK is their UK operation, which seems to have equally poor reviews:

https://uk.trustpilot.com/review/www.exp.uk.com

eddddy

amandaleeds said:

Is there a good chance I'm told the truth or is this their usual selling tactic?

That company is a network of self-employed estate agents. 

Each individual estate agent seems to be free to use their own selling tactics, set their own fees, and set their own contract terms (e.g. no sale, no fee).


So I doubt you can use the behaviour of one of their estate agents to predict the behaviour of another of their estate agents.

But I guess there could be a similar ethos that exists across all their estate agents.

BobT36

Just offer what you think it's worth. And don't go any higher than you're comfortable with. 
The rest is irrelevant. 

TurningthePage

amandaleeds said:

Anyone bought a property via Exp UK? I've read really bad reviews around how they basically encourage bidding wars, e.g. telling a buyer their offer has been accepted, then going back to other buyers and asking for best and final bids. 

There's an open day on a property I want to view, and I'm told there's already a procedable offer over the asking price, plus the other 5 buyers viewing on the open day are all proceedable and have been told they'd need to offer well over asking price to compete with the current offer. 

Is there a good chance I'm told the truth or is this their usual selling tactic?

For context, a house on the same street just sold for the same price yet has an extra bedroom, huge south facing garden, 2 parking spaces, a conservatory, and a boat mooring. So I was expecting offers for this to be below or max guide price!

I'm so glad to see this post as this is exactly my experience of them in the last couple of days (Jan, 2026). I don't think they are honest about the situation and are using tactics to pressurise buyers into prices that are way above what is predicted by Rightmove or Zoopla.

EssexHebridean

propertyrental said:

I don't know them but sounds like they are doing what they're paid to do - get the best price possible for their client.

There are ethical - and non-ethical - ways of doing that though. plus, a decent seller can refuse to engage with such tactics!

Albermarle

It just seems unlikely that in a relatively flat market in January, that offers are being made above the asking price, especially taking into account the comparison with a bigger house on the same street.
Also the fact that all the other 5 buyers for the open day are proceedable, sounds a bit unlikely.

I would go to the open day, have a look around, maybe even have a chat with any other potential buyers you might meet.
As already suggested, if you like it, make an offer for what you think it is worth.

saajan_12

https://forums.moneysavingexpert.com/discussion/6514222/reviews-of-exp-uk-estate-agent-for-buying

Accepting and then going back is poor form I agree, but everything else seems fine? Bidding wars can raise the best price sometimes and as long as they're not accepting and causing anyone to start conveyancing, seems ethical to me. If there were already viewings booked across 2 days and someone from the first placed an offer, that doesn't mean they have to cancel all viewings, they can (ethically) collate all offers and then present the best to the seller.

It may or may not have higher offers, just offer what you'd be happy to pay.