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Reviews of Exp UK Estate agent for buying

Anyone bought a property via Exp UK? I've read really bad reviews around how they basically encourage bidding wars, e.g. telling a buyer their offer has been accepted, then going back to other buyers and asking for best and final bids. 

There's an open day on a property I want to view, and I'm told there's already a procedable offer over the asking price, plus the other 5 buyers viewing on the open day are all proceedable and have been told they'd need to offer well over asking price to compete with the current offer. 

Is there a good chance I'm told the truth or is this their usual selling tactic?

For context, a house on the same street just sold for the same price yet has an extra bedroom, huge south facing garden, 2 parking spaces, a conservatory, and a boat mooring. So I was expecting offers for this to be below or max guide price!
Won so far in 2017: ipad mini :j

Comments

  • RHemmings
    RHemmings Posts: 4,664 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Do you mean eXp Reality? Their claimed profile on TrustPilot isn't very ... promising. Though, with TrustPilot, it may mean that they haven't loaded up their reviews with fakes as other companies do. 

    https://uk.trustpilot.com/review/exprealty.com/transparency
  • propertyrental
    propertyrental Posts: 3,391 Forumite
    1,000 Posts First Anniversary Name Dropper
    I don't know them but sounds like they are doing what they're paid to do - get the best price possible for their client.
  • eddddy
    eddddy Posts: 17,746 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    RHemmings said:
    Do you mean eXp Reality? Their claimed profile on TrustPilot isn't very ... promising. Though, with TrustPilot, it may mean that they haven't loaded up their reviews with fakes as other companies do. 

    https://uk.trustpilot.com/review/exprealty.com/transparency

    Those are reviews of the U.S. company - hence the use of the word "Realty" (but not "Reality" as you have typed!!!)

    But eXp UK is their UK operation, which seems to have equally poor reviews:

    https://uk.trustpilot.com/review/www.exp.uk.com



  • eddddy
    eddddy Posts: 17,746 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 18 March 2024 at 5:06PM

    Is there a good chance I'm told the truth or is this their usual selling tactic?


    That company is a network of self-employed estate agents. 

    Each individual estate agent seems to be free to use their own selling tactics, set their own fees, and set their own contract terms (e.g. no sale, no fee).


    So I doubt you can use the behaviour of one of their estate agents to predict the behaviour of another of their estate agents.

    But I guess there could be a similar ethos that exists across all their estate agents.


  • BobT36
    BobT36 Posts: 594 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Just offer what you think it's worth. And don't go any higher than you're comfortable with. 
    The rest is irrelevant. 
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