Booking.com

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charper60
charper60 Posts: 2 Newbie
First Post
in UK holidays, days out & entertainments
We recently booked a hotel in Sheffield through booking.com  On arrival the hotel was derelict. Booking.com are not paying us back and do not communicate with us. We would like to go through the small claims court but do not have a UK postal address. Any ideas? This seems to us that booking.com has committed fraud?

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  • daveyjp
    daveyjp Posts: 12,528 Forumite
    First Post Name Dropper First Anniversary
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    Booking.com are based in Amsterdam, so it may be easier to make a claim through your card provider if that is how you paid.
  • charper60
    charper60 Posts: 2 Newbie
    First Post
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    Thanks but I think this company needs to be held to account and the card company ios not being helpful 
  • Hoenir
    Hoenir Posts: 2,099 Forumite
    First Post Name Dropper
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    Has the hotel listing been removed? 
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