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Smart Meter not connecting
Comments
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Welcome to the forum.Have you reported it to them and if so what did they say?0
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As Gerry's question above, however in addition:
Does the meter connect to the IHD (In House Display)?🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
Thanks Gerry - they say there’s nothing they can do.
The meter does connect to the IHD.0 -
There's nothing to be done if it's due to inadequate signal strength. Did they send someone out to check that? I'm my case the meters were readable only after the first lot were swapped.0
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I would pursue this through the Octopus complaints procedure
Things I would check are, do my neighbours have working smart meters that update every 30 mins?
Have you tried phone apps like Hugo, Bright and Loop to see if they can see your half hourly data?0 -
Not_Smart said:I have an EV and switched to Octopus to sign up for their low overnight tariff for charging. They have fitted a smart meter, but it cannot be read remotely and as a result I have been prevented from using this tariff. How can I overcome this problem?0
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Not_Smart said:Thanks Gerry - they say there’s nothing they can do.
The meter does connect to the IHD.0
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