Royal Mail have delivered my Parcel to the Wrong Address

Iangwhatton

On the 15/03/2024 at 7:47pm the Royal Mail delivered my parcel what I order to the wrong address I live in a 2nd Floor Flat in a block looking at the photo I knew that my parcel had been delivered outside the block I live in but to another block on the Cul de sac of the estate according to Royal Mail Map and the Photo handing it to a woman of the property.

With my block having a Communal Door I didn't hear my Intercom buzz this proves the Royal Mail Courier did not enter my block and so he could not put a card through my letterbox to state where he had left it so I don't know where he has delivered it to.

I have made a complaint to Royal Mail, this is not the 1st time that my parcels or letters been sent to the wrong address I have also informed South Yorkshire Housing Association and the seller and told the seller that I do not want a refund but I want my parcel Redilivered from where it has been delivered to, to my address if this doesn't work I have asked the seller to send me a Free Replacement of the Parcel I ordered.

Q1) So why has the person taking it in to their property if they are not expecting a parcel or that they know it is not their parcel?

Q2) Why didn't they just say to the courier read the label again because it is not mine and not at this address?

RefluentBeans

You have done the right thing by contacting the seller. Assuming they paid for the postage, they are the ones with the contractual rights with Royal Mail, and they have obligations to get you the parcel. Clearly they haven’t done that and they just do so to fulfill their obligations. Leave it with them.

As for why do people accept parcels not addressed to them? Maybe because:
1) they didn’t - it was dumped on their doorstep.
2) they were expecting a parcel and didn’t check the label until after the courier was gone.

You should also check with RM if there’s a conflict in the post code - sometimes new builds can cause errors in the system because of shared or similar postcodes. 

HampshireH

What are you hoping your housing Association will do for you?

elsien

RefluentBeans said:

You have done the right thing by contacting the seller. Assuming they paid for the postage, they are the ones with the contractual rights with Royal Mail, and they have obligations to get you the parcel. Clearly they haven’t done that and they just do so to fulfill their obligations. Leave it with them.

As for why do people accept parcels not addressed to them? Maybe because:
1) they didn’t - it was dumped on their doorstep.
2) they were expecting a parcel and didn’t check the label until after the courier was gone.

You should also check with RM if there’s a conflict in the post code - sometimes new builds can cause errors in the system because of shared or similar postcodes. 

3. They have no scruples about nicking someone else’s parcel.

oldernonethewiser

Iangwhatton said:

On the 15/03/2024 at 7:47pm the Royal Mail delivered my parcel what I order to the wrong address I live in a 2nd Floor Flat in a block looking at the photo I knew that my parcel had been delivered outside the block I live in but to another block on the Cul de sac of the estate according to Royal Mail Map and the Photo handing it to a woman of the property.

With my block having a Communal Door I didn't hear my Intercom buzz this proves the Royal Mail Courier did not enter my block and so he could not put a card through my letterbox to state where he had left it so I don't know where he has delivered it to.

I have made a complaint to Royal Mail, this is not the 1st time that my parcels or letters been sent to the wrong address I have also informed South Yorkshire Housing Association and the seller and told the seller that I do not want a refund but I want my parcel Redilivered from where it has been delivered to, to my address if this doesn't work I have asked the seller to send me a Free Replacement of the Parcel I ordered.

Q1) So why has the person taking it in to their property if they are not expecting a parcel or that they know it is not their parcel?

Q2) Why didn't they just say to the courier read the label again because it is not mine and not at this address?

I doubt that it proves anything

A1 - they didn't check the address, just accepted the parcel as they were expecting a delivery

A2 - See A1

user1977

oldernonethewiser said:

Iangwhatton said:

On the 15/03/2024 at 7:47pm the Royal Mail delivered my parcel what I order to the wrong address I live in a 2nd Floor Flat in a block looking at the photo I knew that my parcel had been delivered outside the block I live in but to another block on the Cul de sac of the estate according to Royal Mail Map and the Photo handing it to a woman of the property.

With my block having a Communal Door I didn't hear my Intercom buzz this proves the Royal Mail Courier did not enter my block and so he could not put a card through my letterbox to state where he had left it so I don't know where he has delivered it to.

I have made a complaint to Royal Mail, this is not the 1st time that my parcels or letters been sent to the wrong address I have also informed South Yorkshire Housing Association and the seller and told the seller that I do not want a refund but I want my parcel Redilivered from where it has been delivered to, to my address if this doesn't work I have asked the seller to send me a Free Replacement of the Parcel I ordered.

Q1) So why has the person taking it in to their property if they are not expecting a parcel or that they know it is not their parcel?

Q2) Why didn't they just say to the courier read the label again because it is not mine and not at this address?

A1 - they didn't check the address, just accepted the parcel as they were expecting a delivery

Or just assumed they were being asked to take it in for someone else on their stair, rather than the courier having turned up at the wrong address completely.

pinkshoes

I lived in a city flat and I always used to take in parcels for neighbours, even in the other block. 

As you have a photo of the parcel being handed to a woman in the other block, and have the location, what did this woman say when you went round to collect it?

I'd suggest in future if you're likely to not hear the buzzer that you have parcels delivered to your local sorting office and go and collect them from there instead. 

Flats must be a nightmare for delivery people who have limited time and have to wait ages for people to open the communal door!

TELLIT01

'Utility' companies, and I'd include Royal Mail under that banner, often have access codes for entry to blocks of flats.  If they had to buzz to be let in they would never get the job done.  Not hearing a buzzer doesn't mean they didn't access the block.  I won't comment on the rest.

user1977

TELLIT01 said:

'Utility' companies, and I'd include Royal Mail under that banner, often have access codes for entry to blocks of flats.  If they had to buzz to be let in they would never get the job done.

Pretty rare in my experience, I've never encountered such a system anywhere I've lived or regularly visited. The norm is for the caller to buzz all the flats until somebody takes pity on them.

prettyandfluffy

HampshireH said:

What are you hoping your housing Association will do for you?

Better signage might help,

oldernonethewiser

user1977 said:

TELLIT01 said:

'Utility' companies, and I'd include Royal Mail under that banner, often have access codes for entry to blocks of flats.  If they had to buzz to be let in they would never get the job done.

Pretty rare in my experience, I've never encountered such a system anywhere I've lived or regularly visited. The norm is for the caller to buzz all the flats until somebody takes pity on them.

I have seen systems with codes, not common, also there is often a "service" button which can be programmed to allow access at certain times of day for refuse uplift, deliveries etc.

Outwith these set times then individual flats would need to be buzzed to gain access.