Appeal: typo on car park ticket?

monaymadlol

Hi 

I parked for an hour at a small supermarket carpark which is managed privately.

Made and put in my reg at the machine, displayed my ticket. Except I put a typo on the last character of my reg.

Got a fine asking for a discounted £60 fine to be paid.

Obviously I won't be paying the chancers whatever happens.

My q is, is this an appealable thing being a user error?

T I A

Coupon-mad

If it's a single digit error it should be cancelled on appeal.  Which parking firm?

monaymadlol

It's excel parking services limited 

Fruitcake

An IPC member, so they probably won't cancel. Plan A is always best, a complaint from the keeper to the landowner and the keeper's MP.
The IPC has stated that it is a moral duty for it's members to install typo-proof pay machines, but they steadfastly refuse to do so because they wouldn't make as much money. Make sure to mention this in your appeal and complaints, and include a link and/or screenshot of the IPC's "mantra."

The International Parking Community (IPC) on X: "@_TheIPC's mantra is that no motorist should be marginalised - or humiliated! (See news article below) @_TheIPC's award nominated "Get Your Reg Right" campaign urges the manufacture of #typoproof #parking payment systems as a moral duty. #mondaythoughts https://t.co/izGqyc1wO0 https://t.co/ztH9lbYpX2" / X (twitter.com)

monaymadlol

Is there a template letter for this place? Can't seem to get on peipo 

Coupon-mad

No template appeal needed for telling them the numberplate typed in and attaching the proof that it was a 'minor keying error' (single digit) of the type that the IPC has said should see a PCN cancelled. 

1505grandad

When was the parking event?  -  the IPC CoP dated 1.1.2024 states:-

https://irp.cdn-website.com/262226a6/files/uploaded/IPC Code of PracticeV9 V3.pdf

"9.3 Keying errors
Where the terms and conditions require the driver to supply their vehicle registration mark at an on-site machine, by telephone or online, the parking operator must have and follow a documented policy and procedure to avoid issuing or enforcing a parking charge in respect of accidental keying errors, including the adoption of technologies that prevent keying errors e.g. by recording the VRM of vehicles entering the land and rejecting those which don’t match on input, and physical checks of photographic images matched to make, model and colour of the vehicle as recorded by DVLA.
       1. Some common keying errors can be accommodated within the registration system, for example confusing the letter “o” with the numeric symbol “0”; more advanced systems that record the vehicle VRM on entry can be set up to reject VRMs if they do not match those of any vehicle on site."

Coupon-mad

Good spot.  I never bothered to even read the IPC's new CoP update as their CoPs are self-serving and not fit for purpose IMHO.

KeithP

Coupon-mad said:

I never bothered to even read the IPC's new CoP update as their CoPs are self-serving and not fit for purpose IMHO.

Your suspicion is well placed.  

Section 9 of that new IPC CoP starts...

monaymadlol

1505grandad said:

When was the parking event?  -  the IPC CoP dated 1.1.2024 states:-

https://irp.cdn-website.com/262226a6/files/uploaded/IPC Code of PracticeV9 V3.pdf

"9.3 Keying errors
Where the terms and conditions require the driver to supply their vehicle registration mark at an on-site machine, by telephone or online, the parking operator must have and follow a documented policy and procedure to avoid issuing or enforcing a parking charge in respect of accidental keying errors, including the adoption of technologies that prevent keying errors e.g. by recording the VRM of vehicles entering the land and rejecting those which don’t match on input, and physical checks of photographic images matched to make, model and colour of the vehicle as recorded by DVLA.
       1. Some common keying errors can be accommodated within the registration system, for example confusing the letter “o” with the numeric symbol “0”; more advanced systems that record the vehicle VRM on entry can be set up to reject VRMs if they do not match those of any vehicle on site."

About two weeks ago

Coupon-mad

Right so you know what to quote, then.