Click and drop problem with system

nannamoon

On 7th March 2024, very late in the evening, I went onto Post Office system as I have done many times.  Started a click and drop for my parcel, which I wanted collected, Tracked48. The system flashed up that collection wasn’t working but one of the options was I could take to Post Office locally, without further charge. I did this and when i got home I got a message saying 16p had been taken from my account to pay for this.. only 16p but its the principal…. I messaged Royal Mail and they are asking for proof, ie a screen shot of the problem.. i dont have this because i believed what i read.. Interested if anyone else had this problem please. 

jon81uk

Post Office and Royal Mail are separate companies. Drop off a Tracked 24/48 service at Post Office and it charges 16p. Are you sure it didn't suggest dropping it off at the Royal Mail delivery centre for free?

nannamoon

Hi, the message that appeared on screen listed a few options, one of which was my local Post Office, with its address.