Sainsbury's card being declined

annedonnelly

Just a heads up in case anyone else is in the same situation.

I have a letter dated 1 March 2024 saying that Sainsbury's are sending out a new card but to continue using the old one in the meantime.

No new card has arrived but on from 12 March my old one is being declined. I have just spoken to customer support and apparently the cards issued on 1 March are delayed somewhere in the post. So there's nothing wrong with my account but the time elapsed since the missing cards were sent out means that the old card has been stopped.

I'm annoyed that Sainsbury's seem to have made no effect to inform customers of this - they are quick enough to text me with reminders to pay the bill or that my credit limit has been changed.

And now the danger is that the lost cards have been stolen and could be used fradulently.

Nasqueron

You should in future add the card to something like Google or Apple pay, they will normally process payments even with the new details still in the post.

The CS agent may only have half the story and Sainsbury's actually haven't sent them or there was a printer fault etc

The danger is no different from any other card that could be stolen - you would not be liable

WillPS

Submit a formal complaint. Detail all the ways it inconvenienced you, however slight, and any anxiety it caused.

You should get some compensation.

[Deleted User]

Thieves would require knowledge of your pin to use the physical card and access to one of your contact numbers (e.g. mobile) to complete 2FA on a remote transaction.