Disappointed with Tyreleaderco.uk - Poor Customer Service

cyberbit

I recently ordered two Tomket Sport 205/55 R16 91V tyres from Tyreleaderco.uk. While placing the order was quick and easy (4 star), the rest of the experience was terrible (1 star).

Customer service was practically non-existent. Getting a response from either the delivery company or Tyreleader support itself took ages, and even then, the answers were often unhelpful or nonexistent. This was despite trying to contact them through various channels - Facebook Messenger, WhatsApp, and email.

Honestly, considering the positive reviews on Trustpilot, I'm surprised by how poorly my experience went. It made me question the validity of those reviews.

If you value peace of mind during the buying process, I wouldn't recommend Tyreleaderco.uk. While I tried to save some money, the hassle I went through makes me wish I'd paid more elsewhere.
I've never received anything sheet paying, the support said I have received the order, but the delivery company send a proof of the opposite, the order returned to sender. I don't know what to do because this is ridiculous.

Ganga

What happened ? did the tyres not turn up ? who was going to fit them?.

baser999

Personally never heard of them (or Tomket tyres)  I’ve always used Black Circles or Camskill

Bigwheels1111

Used then 4 years back for winter tyres, was very smooth and easy.
Great prices.

Mildly_Miffed

baser999 said:

Personally never heard of them (or Tomket tyres)  I’ve always used Black Circles or Camskill

Tomket are a Czech budget brand, but the tyres are contract-manufactured in China.

TyreLeader are based in that well-known hub of the tyre industry... Andorra. They're just an online drop-ship reseller.

Mutton_Geoff

Four bits of rubber, the size of the palms of your hands, the only bit of contact between you and the road. And you deal with the cheapest?