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14 day cooling off period when switching mobile phone providers
suzigzag
Posts: 4 Newbie
I'm hoping someone can help...I recently answered a cold call and ended up signing a contract to move over to Phone-Smart / Plan.com for my mobile phone (I was under the impression I was talking to O2 - they didn't ask for many personal details as they already had all my info).
I transferred from O2 as was advised I could only cancel once I'd activated. I did not require a new SIM or a new number and my phone has not changed (owned). They are claiming that the 14-day cooling off period does not apply because:
1. I have stayed on the O2 network and have not changed SIM or number and
2. I was told on the phone that this would not apply - they say they have a recording of me agreeing to this but I have not yet heard it. There is no mention of any cooling off period in the contract.
Can anyone confirm if I do have a right to 14 day cooling off period? My O2 account has closed and I am no longer a customer with them. I was told I had no choice but to activate the switch to then be allowed to cancel.
I transferred from O2 as was advised I could only cancel once I'd activated. I did not require a new SIM or a new number and my phone has not changed (owned). They are claiming that the 14-day cooling off period does not apply because:
1. I have stayed on the O2 network and have not changed SIM or number and
2. I was told on the phone that this would not apply - they say they have a recording of me agreeing to this but I have not yet heard it. There is no mention of any cooling off period in the contract.
Can anyone confirm if I do have a right to 14 day cooling off period? My O2 account has closed and I am no longer a customer with them. I was told I had no choice but to activate the switch to then be allowed to cancel.
0
Comments
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These people sell to businesses only. So there is no cooling off period. Is it possible that you might have agreed verbally without taking in what was being said.0
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