IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including QR codes, number plates and reference numbers.

Debt recovery plus - Euro Car parks

Hi everyone. I have received a letter from Debt Recovery Plus regarding a parking violation within a Euro car park. They are claiming that I parked longer than the maximum period allowed at a Sainsbury's in Windermere. The ANPR camera logs me entering the car park at 8:19 am and leaving at 3:10 pm. I did visit Sainsbury's that morning to buy my lunch but then left 10 minutes later to leave for work. I work in primary schools in the area teaching music. I may have returned later that afternoon to buy a drink, but this was several hours later, and the no-returns policy is one hour. I have evidence of all of this via my Google Maps timelines and the fact that I have to log into the school that I teach at in the morning and then a second school in the afternoon. I then teach many private lessons after this who can all validate that I was driving my car at the time. Hopefully, there will also be CCTV from the first school I visit in the morning. This all took place last November. I have the added complication that sadly I overlooked the fact that when we moved house last year, I did not update my V5 logbook, so I missed all of the initial correspondence from Euro car parks. The advice I've been given from Debt Recovery Plus is that we either pay the fine, £140, or wait for it to be sent back to Euro car parks who will then potentially commence court proceedings where we would need to give evidence. They have suggested, we seek legal advice first before this happens. What advice would anyone have for us? Do you think given the amount of evidence I have that I left the car park and was located elsewhere in the town will be sufficient to win the case? Any thoughts or advice would be welcomed. Thank you in advance.

Comments

  • Le_Kirk
    Le_Kirk Posts: 22,232 Forumite
    First Anniversary First Post Photogenic Name Dropper
    I may have returned later that afternoon to buy a drink, but this was several hours later, and the no-returns policy is one hour.
    What a ridiculous policy!  What would they have you do if you had completed your shopping, driven away and realised you had left your hat (straw boater, as one poster used to say) or wallet/purse or worse, a child, at the checkout?  Get thee back to Sainsbury's and tell them how stupid their system is, cancel the PCN and you won't be able to shop there again if every trip comes with a £100 surcharge - and neither will your family and friends when you tell them.
  • D_P_Dance
    D_P_Dance Posts: 11,502 Forumite
    First Post Name Dropper First Anniversary
    You never know how far you can go until you go too far.
  • fisherjim
    fisherjim Posts: 6,006 Forumite
    Photogenic First Anniversary Name Dropper First Post
    The only route to attach these charges to a human is through a VRN of a vehicle, but that vehicle could have been driven by two separate individuals who may have no knowledge of each others movements which makes a total joke of their no returns policy anyway.
    You are dealing with greedy scammers both in the parking company and the pointless debt collectors, and there is no "fine" no one actually said that did they?
  • jdub1206
    jdub1206 Posts: 4 Newbie
    Name Dropper First Post
    Thank you everyone for your replies. Greatly appreciated. @Coupon-mad thank you for this. I will be writing to them by email and post today! I will let you all know the outcome. Thanks again for your support.
  • jdub1206
    jdub1206 Posts: 4 Newbie
    Name Dropper First Post
    Also, I have now emailed them via their contact us form on their website. After sending the message, you are greeted with this response:

    "We are in receipt of your correspondence and aim to respond to you within 28 days. If you have received a letter from a debt collection agency or a law firm, you will need to contact them directly. Euro Car Parks are unable to deal with your case at this stage."

    We will see what happens next. 
  • Coupon-mad
    Coupon-mad Posts: 131,145 Forumite
    Name Dropper First Post Photogenic First Anniversary
    You didn't use their complaints policy?  Or was contact us the way to lodge a complaint?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • jdub1206
    jdub1206 Posts: 4 Newbie
    Name Dropper First Post
    Hi @Coupon-mad. Yes, according to their website there are only two ways to complain. One is through the contact us form on their website and the other is to write to them directly via post. However, I have had an instant reply today....

    "Good morning,

    Please be advised that the Notice is closed and no further action is required.

    Kind regards,
    Customer services"

    Thank you so much for the advice. Greatly appreciated 😊👍
  • mysticalsoul786
    mysticalsoul786 Posts: 18 Forumite
    Name Dropper First Post
    jdub1206 said:
    Hi @Coupon-mad. Yes, according to their website there are only two ways to complain. One is through the contact us form on their website and the other is to write to them directly via post. However, I have had an instant reply today....

    "Good morning,

    Please be advised that the Notice is closed and no further action is required.

    Kind regards,
    Customer services"

    Thank you so much for the advice. Greatly appreciated 😊👍
    Thats brill. 
  • Coupon-mad
    Coupon-mad Posts: 131,145 Forumite
    Name Dropper First Post Photogenic First Anniversary
    edited 14 March at 3:15PM
    jdub1206 said:
    Hi @Coupon-mad. Yes, according to their website there are only two ways to complain. One is through the contact us form on their website and the other is to write to them directly via post. However, I have had an instant reply today....

    "Good morning,

    Please be advised that the Notice is closed and no further action is required.

    Kind regards,
    Customer services"

    Thank you so much for the advice. Greatly appreciated 😊👍
    That was quick! But it was a double dip scam PCN that should never have been issued.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
Meet your Ambassadors

Categories

  • All Categories
  • 342.9K Banking & Borrowing
  • 250K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235K Work, Benefits & Business
  • 607.6K Mortgages, Homes & Bills
  • 172.9K Life & Family
  • 247.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards