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Washing machine broke after 4 months what are my rights?
julie777
Posts: 413 Forumite
Bought a Bosch machine in September as the last one was good for 11 years. Broke down in 4 months. Several fault codes. 3 weeks and 2 engineer visits later, not fixed. I have asked for a replacement machine but they refuse saying its fixable. Can I demand compensation for the down time? What are my rights over this?
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Comments
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There’s a consumer board, where they can give you chapter and verse.Generally, your rights are against the retailer, not the manufacturer.No reliance should be placed on the above! Absolutely none, do you hear?1
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When you say 2 engineer visits later, did they attempt a repair on both visits? Because if they did and it was unsuccessful I think you can now ask for a refund or replacement. In the case of a refund, I think they could make a deduction for 11 months worth of use, but I suspect within the first 12 months it's unlikely they would do that. As @GDB2222 said you need to take this up with the retailer that you purchased it from.
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Just to clarify, I agree with @Postik about the deduction, but it is only around 7 months since September.Postik said:When you say 2 engineer visits later, did they attempt a repair on both visits? Because if they did and it was unsuccessful I think you can now ask for a refund or replacement. In the case of a refund, I think they could make a deduction for 11 months worth of use, but I suspect within the first 12 months it's unlikely they would do that. As @GDB2222 said you need to take this up with the retailer that you purchased it from.No reliance should be placed on the above! Absolutely none, do you hear?0
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