Refund for Very Returns

abaka

Hi,

I recently ordered a number of items from Very.  Upon receipt I didn’t like all of the items so I returned 5 of the 8 items delivered.

Now some of the items returned were delivered directly from Adidas and some were from Very direct.  

However I noticed today that the returns for the items from Very were credited today.  The items that were delivered from Adidas haven’t been refunded but this equates to £200 worth of items.

I contacted Very and they said they can’t investigate as it takes 14 days for all refunds to be applied etc…

I’m wondering if the hold up is because the other items have to be dispatched to Adidas?  When I filled out the returns section online it only generated one return label and didn’t say anything about returning part of the returns somewhere

I’m just worried because I can’t afford to be lying £200 for stuff I don’t have!!

anybody any experience in this issues from elsewhere

i have proof of pick up but no proof of what was in the package…

born_again

Were they all delivered by Very, or did Adidas come seperate?

abaka

As I said, some of the order was delivered directly from Adidas.

However, when I went through the online return thing on Verys website and selected the items I wanted to return, it allowed me to generate one PPL and it never said anything about sending some of the returns seperately. 

screech_78

It’s called Sale or Return (SOR). When a company supplies item from a brand where the brand sends you the items directly. When you return these, you return them to the retailer who in turn returns to them to the brand. So yes, it’s normal for things like this to take slightly longer to be refunded. They will have it covered in their returns policy that refunds can take a certain amount of time to be processed once received, such as 14 days. Just be patient. 

abaka

Thanks for this.

I logged in today and two of the missing items are now showing as returned

One item is still sitting as not returned so will continue to keep an eye on that

sj499

abaka said:

Thanks for this.

I logged in today and two of the missing items are now showing as returned

One item is still sitting as not returned so will continue to keep an eye on that

I’d chase it up as they all should have been marked as returned together?

Feature65

Can I ask how long it took for them to refund you? I’m having issues with them