MSE Hoover HF4 problems (moved from Praise, Vents and Warnings)

vigman

I had no replies in Praise agents and Warnings so posting content here:

I’m happy with the MSE offer of the Hoover HF410P and the good discount so that’s the praise. 

Vent is that although it is advertised as a 3 year warranty it is only possible (so far) to register a one year warranty. I have filled in online forms, rang various departments and put a query on Twitter/X but still not managed a 3 year warranty. 

Warning is that it is impossible to find replacement filters for this model. On most sites that deal with Hoover spares, the HF410P is simply not found. On sites, including Hoover, where it is, there are various nozzles available but no filters. 

It is possible to wash the filters but it is recommended they are replaced each year?

I’d be pleased if anyone can comment on the difficulty to register the 3 year warranty or get hold of the two types of filter for this model. 

TIA

Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.

ThisIsWeird

No idea But I have found - to my annoyance - that the fastest results are often obtained by contacting companies via the Faceache: https://www.facebook.com/HooverUkPage/?locale=en_GB

vigman

ThisIsWeird said:

No idea But I have found - to my annoyance - that the fastest results are often obtained by contacting companies via the Faceache: https://www.facebook.com/HooverUkPage/?locale=en_GB

Thanks. They gave me some contacts but no joy at tracking down the filters. Hoover spares and firms that deal with Hoover spares can’t get the filters for the HF4 vacuum. As this was an MSE offer I’m disappointed that I got no reply from them here or on Twitter / X