Co-Op current account online system mess(?)

Emily_Joy

Not sure if it has been described anywhere already, please relocate if so. I used to have a current account with co-op which I switched some time ago. Applied for a new one as a new customer this time round. About a week after I submitted the application, I got 4 SMS messages telling me what my code is. I was very puzzled as I was in the middle of nowhere and had no clue what it is about. Then email arrived telling me what my code is. This morning I finally got around to registering for online banking and it appeared my phone number registered on their system is wrong, email, however, was correct, so they send code by email and submitted request to update the phone number.

I received a debit card for a new account last week and I imagine PIN has also arrived, but I haven't been home to check...  Not sure whether they re-use account numbers for new customers, but thinking about it, maybe it is a good idea to call them and find out what is going on.

Zanderman

Not really sure what your post is about?

You applied for a new coop account and got text messages with a code (what code? sort-code, login code of some sort?) but didn't know what they were as you were in the middle of nowhere?  Were you not expecting some comms from them about your new account? 

You get the (same?) code by email, register for online banking and find they have the wrong phone number for you. If they have the wrong phone number how did you get the texts with the codes?

You may have post about this but haven't checked.

What, actually, is the 'mess'?

Re re-using account numbers I very much doubt they will re-use your old account number if that's what you mean..

Emily_Joy

Yes, I applied for a new Co-Op account about 2 weeks ago from now.

I received multiple identical text messages during the weekend. Each of them read: "The Bank will NEVER ask you for this code. If anyone does, it is a SCAM! Call 159 now if this has happened or you didn't ask for a code. Your code is 127349." 

Yes, I was in the middle of nowhere, away from any sort of internet connection, I have not requested any codes and I was not expecting any codes. I have no idea why they sent me those messages. When I came to register for online banking today, using the sort code and account number that was on the debit card I received a week ago, it turned out the mobile phone on their system was wrong.

Zanderman

Emily_Joy said:

Yes, I applied for a new Co-Op account about 2 weeks ago from now.

I received multiple identical text messages during the weekend. Each of them read: "The Bank will NEVER ask you for this code. If anyone does, it is a SCAM! Call 159 now if this has happened or you didn't ask for a code. Your code is 127349." 

Yes, I was in the middle of nowhere, away from any sort of internet connection, I have not requested any codes and I was not expecting any codes. I have no idea why they sent me those messages. When I came to register for online banking today, using the sort code and account number that was on the debit card I received a week ago, it turned out the mobile phone on their system was wrong.

Surely the implication from that, if they had the wrong phone number for you on their system, is that those texts - which came to your actual phone number - were not from Coop Bank's systems? And logically therefore nothing to do with them and possibly an actual scam attempt of some sort.

If they were from Coop they did have your number. Is that the mess, that they knew the actual number (and texted) and yet, on login, you found a different number recorded? Or were they actually not from Coop at all?

Not sure why you're emphasising being away from internet connection - texts don't need internet and anyway most phones connect to internet via the phone signal.