Who likes self-scanning when shopping?

DelTrotterDerby

There has been an explosion of self-scanning terminals in supermarkets and high street chains such as Boots and WH Smiths, and DIY sheds B & Q. 

DullGreyGuy

NO STRONG VIEW

Prefer Amazon where you dont scan anything, just walk out with your goods. With a hundred or so purchases probably yet to have a single mistake made (two user errors) whereas the local Coop machine often have problems of double scanning etc. 


In principle think it's a good idea but it depends on the implementation of it. 

cymruchris

NO STRONG VIEW

The only reason I find it useful - is to make sure that I get the 'offers' as per the shelf edge labels, rather than trying to remember them all when I get to the checkouts.

Hoenir

YES, I love it

Fo convenience shopping what's there not to like. Far speedier.  There's still cashiers. 

saajan_12

NO STRONG VIEW

I like it in supermarket/ food style shops where it's just scan and bag. I've seen it come up in some clothing stores too though, which can get really painful depending on their tech.
Eg Decathlon - great tech that senses something in the item when you place it into a tub at the till, without having to dig out the label even -> great!e
Eg Zara - manually scanning each tag, then removing the security devices without damaging the item was super fiddly, then typing in your email to get a receipt as they had no option to print.. took 20 min!

400ixl

YES, I love it

Retailers want staff helping customers on the shop floor or stocking shelves not sat doing what the customer can do for themselves. I'd rather that as well so much prefer the ability to scan and go or as above, just pick up and go.

prettyandfluffy

Love it in supermarkets as it cuts down on the time and effort plus keeps a running total of spend. Loathe it and try not to use it in clothing shops - our revamped Marks & Spencer is awful, you can make returns and buy things without any human contact at all it's just a "gimme your money" exercise.

amanda1024

When I’m just getting a couple of items and it means avoiding a queue - fine. But too often my local supermarket doesn’t have any staff on either the manned checkouts or helping with self checkouts, and there are regularly issues/age restricted items etc and you have to trawl over the whole shop to find someone to help - shops need to realise even self checkouts need a member of staff…

Pollycat

By 'self-scanning' I'm assuming you mean self service tills and not the 'scan-as-you-go' handsets.

My OH does the big shop, I do a twice a month shop at Aldi (just a full basket that will fit into my shopping trolley) and odd bits from Tesco Express.
I always use the self service tills as I don't want to get stuck behind someone with a piled up trolley.
It allows me time to check the prices on the display and pack at my own speed.

molerat

YES, I love it

Pollycat said:

By 'self-scanning' I'm assuming you mean self service tills and not the 'scan-as-you-go' handsets.

My OH does the big shop, I do a twice a month shop at Aldi (just a full basket that will fit into my shopping trolley) and odd bits from Tesco Express.
I always use the self service tills as I don't want to get stuck behind someone with a piled up trolley.
It allows me time to check the prices on the display and pack at my own speed.

This.  Nothing worse than getting to the one open checkout with your 2 items and the person in front has bought half the shop.

steven141

NO, I hate it

I use it sometimes in supermarkets which I don’t mind to save time but hate it in clothes shops. Those tags never come off properly. I don’t get this arrogance in clothes shops where they will no longer serve you unless you are paying cash. The machines aren’t fit for purpose. Everyone in clothes shops look miserable these days too.