We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Overcharged by British Gas
We repeatedly tried to get hold of British Gas asking them to check our smart meter that we felt was giving inaccurate readings. Our monthly bills have always been hugely excessive in the house we bought in 2018. After countless attempts finally managed to get an engineer over to our house in August 2023 who change our meter immediately telling us there was an issue. Since then our bills and usage have almost halved irrespective of unit price. We are desperately trying to get British Gas to respond and look into our situation in order to give us a refund that will span a 5 year period of overcharging.
We have tried the usual avenue of complaints but they are refusing to help. Can anyone advise?
Comments
-
If you've made a formal complaint and haven't had an acceptable response, after eight weeks you can refer your complaint to the Energy Ombudsman.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards