Help with Amazon please

oscarward

Update.  Amazon have agreed to a refund and I have got an email that one is in progress. 

In fact the gift card that I used to part pay (the only reason I used Amazon) has been refunded , I expect the credit card refund for the balance will take a few days.


with hindsight I should have ignored the web site returns process and gone straight to customer service.

thanks to everyone who commented it helps to feel I’m not alone 

RFW

oscarward said:

Update.  Amazon have agreed to a refund and I have got an email that one is in progress. 

In fact the gift card that I used to part pay (the only reason I used Amazon) has been refunded , I expect the credit card refund for the balance will take a few days.


with hindsight I should have ignored the web site returns process and gone straight to customer service.

thanks to everyone who commented it helps to feel I’m not alone 

Glad it's been sorted.
Amazon have progressively moved to automated customer services. On clear cut returns, change of mind or faulty/damaged item that works perfectly well but anything outside the norm can take ages to sort out.

oscarward

The reality is that I will now be very reluctant to buy high value items on line.

 I’m looking at walking in to car phone warehouse and getting a piece of hardware in my hand before getting the credit card out.

Michael242000

Thanks for sharing your experience, really helped me!