Richer Sounds 6 year warranty

trogg

Hello all,
I'm wondering if anyone has had to have a TV repaired under warranty with Richer Sounds, I bought a TV from them just over 5 years ago with 6 years warranty, however it has a fault which they say is an uneconomical repair and have offered me a voucher at 40% of what I paid for it.
I would have thought that they would replace it like for like.
Anyone had the same problem ? 
Thanks .

BoGoF

What made you think that? What do you mean replace like for like?

Their warranty, their terms - what does the warranty say?

I'd say 40% value on a 5 year old tv os reasonable.

born_again

As it is a replacement under warranty it will be down to T/C

Like for like would be another 5 year old TV.. Not a new TV of the same spec.

Life span is taken to be around 6 years, so a 40% refund is very good.

Keep_pedalling

It’s not a problem, you need to read the T&Cs of the warrantee. 

You have had 5 years use from the TV which is why you are not being offered a full refund.

Alderbank

trogg said:

Hello all,
I'm wondering if anyone has had to have a TV repaired under warranty with Richer Sounds, I bought a TV from them just over 5 years ago with 6 years warranty, however it has a fault which they say is an uneconomical repair and have offered me a voucher at 40% of what I paid for it.
I would have thought that they would replace it like for like.
Anyone had the same problem ? 
Thanks .

No need to wonder about whether or not they would replace it like for like, you can simply read the actual terms of their warranty.
https://customerservice.richersounds.com/hc/en-gb/articles/360013041018-Our-6-Year-TV-Projector-Guarantees-included-at-purchase-on-a-wide-range-of-products

The Company’s liability and the settlement that is agreed to in vouchers is limited to, and shall not exceed, the current value of the item reflecting age, condition, specification and use/wear and tear.

Current value will be calculated taking into consideration the age, usage, condition and packaging of the product. If the item is in perfect condition with all packaging as new, having had reasonable use we suggest the value as follows:

*Usage scale:

During year One – full value 

During year 2 – Original retail less 20% 

During year 3 – Original retail less 30% 

During year 4 – Original retail less 40% 

During year 5 – Original retail less 50% 

During year 6 - Original retail less 60%

'Just over 5 years ago' equates to year 6, so 40% of original retail is exactly what you agreed.

DullGreyGuy

To be honest, depending on when you bought the TV in the cycle a 40% voucher could buy you the equivalent model 3 years newer in a couple of months when the 2024 models hit the shops... if you bought an older already discounted model then obviously it won't. 

Warranties aren't statutory rights and are fully defined by their terms. You'd be unlikely to get 40% back for an over 5 year old device under statutory rights and so are in a better position than you'd otherwise have been. 

GingerTim

BoGoF said:

What made you think that? What do you mean replace like for like?

Their warranty, their terms - what does the warranty say?

I'd say 40% value on a 5 year old tv os reasonable.

I'd say it's very generous!

Rodders53

As stated it was in the Ts&Cs when you bought the set with the (free of charge) Warranty.  You did read them before buying?

What TV was it? What did you pay? 
What will a similar level TV cost you today?

TV prices have gone up a bit in the last year or two but have been dropping year on year in terms of 'bang for buck'.

trogg

Thanks all, I was about to say that I've just read their terms and conditions but thanks Alderbank for looking them up for me,
I know under the Consumer Rights Act I should expect it to last at least 6 years so I could go down that route but I would need to prove an inherent fault which would be difficult.
So, it looks like I'll have to take the voucher and go shopping
Many years ago I managed (after many months) to get a TV exchanged 18 months after the 12 month warranty had run out be using the old 'Sale of goods act' so it is worth pursuing sometimes, but not on this occasion I fear.
Thinking about it, I've recently purchased a new van, comes with a 3 year warranty and cost me almost £40,000.... So I can't complain about a 5 year old TV I suppose 😉

lincroft1710

trogg said:

,
I know under the Consumer Rights Act I should expect it to last at least 6 years so I could go down that route but I would need to prove an inherent fault which would be difficult.

Consumer rights says nothing about the life expectancy of a product being at least 6 years

BoGoF

trogg said:

Thanks all, I was about to say that I've just read their terms and conditions but thanks Alderbank for looking them up for me,
I know under the Consumer Rights Act I should expect it to last at least 6 years so I could go down that route but I would need to prove an inherent fault which would be difficult.
So, it looks like I'll have to take the voucher and go shopping
Many years ago I managed (after many months) to get a TV exchanged 18 months after the 12 month warranty had run out be using the old 'Sale of goods act' so it is worth pursuing sometimes, but not on this occasion I fear.
Thinking about it, I've recently purchased a new van, comes with a 3 year warranty and cost me almost £40,000.... So I can't complain about a 5 year old TV I suppose 😉

You misunderstand the CRA as well. Even if you could show inherent fault you are not entitled to a new TV. You are entitled the cost of a 5 year old TV (or a replacemwnt 5 year old tv) which I would estimate to be less than the 40% vouchers you have.