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Virgin M Plus Current account can not be upgraded?

Mishomeister
Mishomeister Posts: 1,080 Forumite
Part of the Furniture 500 Posts Combo Breaker
edited 7 March 2024 at 12:24PM in Budgeting & bank accounts
Just been advised by Virgin's customer service on their online chat that in order for me to have their Club M account I need to open an additional account on top of one I already have and there i no option to upgrate. Is that true?

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