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Virgin M Plus Current account can not be upgraded?

Mishomeister
Posts: 1,080 Forumite


Just been advised by Virgin's customer service on their online chat that in order for me to have their Club M account I need to open an additional account on top of one I already have and there i no option to upgrate. Is that true?
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From their FAQ here:
Club M Account Questions | Virgin Money UKYes. If you already have an account up and running with us, (where the sort code begins with 05 or 82) we can change that to Club M Account and you can keep your existing sort code and account number.
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