Is it possible to speak with someone at parcelforce?

pfpf

telephone number just goes around in automated questions. stumbled on live chat but iv'e been waiting to "be connected" for about an hour.

had a collection booked for yesterday - didn't turn up
re-booked for today. apparently i was "unavailable" when they collected. yea right.

can't get a refund as need an account - i just booked as a one off having used the service last week and the week before. this was for 7 parcels which i tested the service with one, two weeks ago, 3 last week and this week would have finished the 7 parcel job off with the final 3.

its costing me money now.

pfpf

so frustrating. so i made an account. now my reference number works for tracking/re-book but can't be found when attempting a refund.

GadgetGuru

pfpf said:

so frustrating. so i made an account. now my reference number works for tracking/re-book but can't be found when attempting a refund.

Yeh this wont work - it only works if you created the label etc while logged into the account. There is a form to complete for refunds - or just take it to a Post Office and hand it in there?

pfpf

GadgetGuru said:

pfpf said:

so frustrating. so i made an account. now my reference number works for tracking/re-book but can't be found when attempting a refund.

Yeh this wont work - it only works if you created the label etc while logged into the account. There is a form to complete for refunds - or just take it to a Post Office and hand it in there?

when you say "it" do you mean the form or the parcels? this was a collection because its 3 large parcels and it worked well last week. plus the price was a collection price only, not a drop off at PO price so i really need to get a refund and start a fresh with which ever route i decide to do for the parcels.

i'll have a look for the online form, i did pay with paypal so might give that route a try. it really shouldn't be made so difficult to communicate with a service company like this. 

pfpf

from filling in the form for a refund to getting the refund was under 3 hours. so at least that bit was sorted quickly.