Private seller. can you mass change your despatch time?

pfpf

sold item Saturday (2nd) evening. posted Monday (4th) AM. posted tracked 48. i have 2 day handling set.

if i click on the order details link it states "Estimated delivery date shown to buyer: 5 Mar 2024 - 6 Mar 2024"

if i click on the tracking link it says "Running behind, original estimate was Mon 4 Mar - Tue 5 Mar".

how are either even possible but to be "running late"?

i'm thinking of changing to 3 day handling even though i post almost every item same or following day. i have over 100 listings can this to changed en-masse?

soolin

It depends on which view of ebay they have put you on, on mine I have to go into my seller options > postage policies and change each one to the new despatch times. It is not logical at all and takes ages if you have a lot of postage policies.

The ebay estimates are absolutely  ridiculous , like you I often have estimated delivery times that start within my allowed despatch time.

misterthrifty

You should be able to bulk edit your dispatch times (your screen may be different). From the selling page open your current listings and highlight all of them then select 'edit' at the top. They open in the edit screen, select them all then click the 'bulk edit' box and find 'dispatch time' you can choose. I post most of mine the next day but a have a dispatch time of 4 days because of the un-realist delivery times. I often wait till the next day before showing the item as posted which gives a bit more room.

soolin

misterthrifty said:

You should be able to bulk edit your dispatch times (your screen may be different). From the selling page open your current listings and highlight all of them then select 'edit' at the top. They open in the edit screen, select them all then click the 'bulk edit' box and find 'dispatch time' you can choose. I post most of mine the next day but a have a dispatch time of 4 days because of the un-realist delivery times. I often wait till the next day before showing the item as posted which gives a bit more room.

That stopped working on mine a couple of years back when mine switched to the new view and I can only change mine via the postage policies which is an absolute pain. EBay seriously need to do something about the estimated delivery times they are getting silly. 

the_lunatic_is_in_my_head

soolin said:

misterthrifty said:

You should be able to bulk edit your dispatch times (your screen may be different). From the selling page open your current listings and highlight all of them then select 'edit' at the top. They open in the edit screen, select them all then click the 'bulk edit' box and find 'dispatch time' you can choose. I post most of mine the next day but a have a dispatch time of 4 days because of the un-realist delivery times. I often wait till the next day before showing the item as posted which gives a bit more room.

That stopped working on mine a couple of years back when mine switched to the new view and I can only change mine via the postage policies which is an absolute pain. EBay seriously need to do something about the estimated delivery times they are getting silly. 

You can opt out of the business policies feature  

https://www.ebay.co.uk/help/selling/business-policies/business-policies?id=4212

under the FAQ "What happens if I want to opt out of business policies?"

Postage policies works if you have thousands of listings with only a small number of different options covering your products, i.e you only sell birthday cards and everything is sent as a letter.

If you have a wide variety of sizes, weights, couriers then it's probably easier to do each listing one by one. 

soolin

the_lunatic_is_in_my_head said:

soolin said:

misterthrifty said:

You should be able to bulk edit your dispatch times (your screen may be different). From the selling page open your current listings and highlight all of them then select 'edit' at the top. They open in the edit screen, select them all then click the 'bulk edit' box and find 'dispatch time' you can choose. I post most of mine the next day but a have a dispatch time of 4 days because of the un-realist delivery times. I often wait till the next day before showing the item as posted which gives a bit more room.

That stopped working on mine a couple of years back when mine switched to the new view and I can only change mine via the postage policies which is an absolute pain. EBay seriously need to do something about the estimated delivery times they are getting silly. 

You can opt out of the business policies feature  

https://www.ebay.co.uk/help/selling/business-policies/business-policies?id=4212

under the FAQ "What happens if I want to opt out of business policies?"

Postage policies works if you have thousands of listings with only a small number of different options covering your products, i.e you only sell birthday cards and everything is sent as a letter.

If you have a wide variety of sizes, weights, couriers then it's probably easier to do each listing one by one. 

Ebay don't like me- mine just kept coming back and every time the business policies came back I had to start from scratch - which is infuriating.

I'm tempted to try opting out again and seeing if any glitch has resolved itself and I can stay opted out!

soolin

I'm just leaving feedback for my purchases and noticed this EDD for an item 
Estimated delivery Friday 8 Mar
I bought that item Tuesday lunchtime, seller has a 2 day despatch and uses RM48 so it doesn't even need to be posted until today.

Also it is strange as that is the entire EDD, all the rest give a range of dates, the purchase below it for instance shows

Dispatched: Est. delivery Wed 6 Mar - Sat 9 Mar

the_lunatic_is_in_my_head

soolin said:

I'm just leaving feedback for my purchases and noticed this EDD for an item 
Estimated delivery Friday 8 Mar
I bought that item Tuesday lunchtime, seller has a 2 day despatch and uses RM48 so it doesn't even need to be posted until today.

Also it is strange as that is the entire EDD, all the rest give a range of dates, the purchase below it for instance shows

Dispatched: Est. delivery Wed 6 Mar - Sat 9 Mar

I think if you offer 2 day dispatch and RM48 but dispatch after 1 day eBay cuts the "unused" day of your dispatch time from the ETA and goes off the courier time based upon when you posted.

Basically if you extend your dispatch time to cover yourself but then post early eBay are now one step ahead of you.

Although that may vary depending upon whether or not you upload tracking. One thing I liked about Etsy was you can mark as dispatched but note you are posting in the future, Etsy will then send the dispatch email on the day you've said you are going to dispatch.  

I know we've spoke on this before but for private sellers I still can't see any problems for getting late delivery blobs, the dashboard suggests it only affects Top Rated status, which you can't get as a private seller.

As a business you obviously want Top Rated if you can but again the blobs don't appear to drag you into below standard.

I guess you could get low stars for dispatch (as in the out of 5 for the 4 criteria when buyers leave feedback) but I don't think they affect seller evaluation these days?

I have a blob where buyer says late delivery, ETA 7th-8th and parcel was delivered on the 7th.... 

soolin said:

Ebay don't like me- mine just kept coming back and every time the business policies came back I had to start from scratch - which is infuriating.

I'm tempted to try opting out again and seeing if any glitch has resolved itself and I can stay opted out!

I think the older accounts are the more glitches that get stuck in the system, I have 2 eBay accounts and one of them I rarely have to sign in, the other I am constantly requested to do so. 

I would say ask CS but they'll send to a back office team and that'll probably be the last you hear from anyone.... 

soolin

On my private account I'm in at the moment (making use of the totally free selling) if I go to my dashboard and check my status and start opening all the extra info I can see 

Current seller level

Above Standard

As of 20 Feb, 2024

below that it shows all my levels, including late despatch 

It does show a defect rate- and whilst it is less than 1% on my 'lates' (which I object to!) it could be read that it affects my level - and on other more lively boards private sellers are seeing themselves drop below 'above standard' and losing out on FVF days, and such like.

This is not one of my oldest accounts, and I agree that they all seem different, this one only dates to 2011.

I think as usual with ebay, a lot of their rules are either made up on the spot, or completely arbitrary, depending on what mood they are in. 

soolin

Even this explanation from ebay doesn't entirely explain it - and rather skirts round what it actually means for a private seller

Seller standards policy | eBay

although it does say this

A high late delivery rate on its own won't cause your account to be evaluated as Below Standard, but a low rate is required for Top Rated status.

but then I don't trust ebay to stick to their own rules!