What options are there if a company tries to stop serving a customer that upholds their rights?

no_real_names_please

I saw this message in another thread here.

"Just to say that Amazon tends to not deal well with chargebacks (even when they are justified, like in this case). They tend to close the account and blacklist names and addresses to prevent someone from opening an account similar to the one you currently have."

If that company tries to block someone for upholding their rights what measures can they take to force them to do business with them on the straight and narrow?

Edit: This doesn't just apply to chargebacks it could be small claims court action or any other measure where a company has acted in a harmful manner towards the public.

giraffe69

I  think they can do business with whomsoever they like provided they do not discriminate against a protected characteristic e.g. race

Hoenir

A chargeback is a credit or debit card charge that is forcibly reversed by an issuing bank. There's no sign of the word justfied or mention of rights. Social media has a tendancy to spread misinformation that can result in abuse or misuse. A "business" has better things to do with it's time than get embroiled with a multitude of cases at great expense. 

elsien

no_real_names_please said:

I saw this message in another thread here.

"Just to say that Amazon tends to not deal well with chargebacks (even when they are justified, like in this case). They tend to close the account and blacklist names and addresses to prevent someone from opening an account similar to the one you currently have."

If that company tries to block someone for upholding their rights what measures can they take to force them to do business with them on the straight and narrow?

None at all. It’s a commercial decision which is theirs to make. No different to the people who are asked not to return to High Street supermarkets - from previous posts on here, when in upholding their rights they have overstepped the line and become rude / over forceful. 

sheramber

https://www.ukbusinessforums.co.uk/articles/do-businesses-have-the-right-to-refuse-to-serve-customers.7060/#:~:text=As a business owner, there,(more on this later).

As a business owner, there is a common law right to refuse service, as long as you’ve got a legitimate reason for doing so and this reason is applied equally to customers. It’s unlawful to refuse to serve someone because of a protected characteristic (more on this later).

marcia_

no_real_names_please said:

I saw this message in another thread here.

"Just to say that Amazon tends to not deal well with chargebacks (even when they are justified, like in this case). They tend to close the account and blacklist names and addresses to prevent someone from opening an account similar to the one you currently have."

If that company tries to block someone for upholding their rights what measures can they take to force them to do business with them on the straight and narrow?

Like in what case? 

sammyjammy

marcia_ said:

no_real_names_please said:

I saw this message in another thread here.

"Just to say that Amazon tends to not deal well with chargebacks (even when they are justified, like in this case). They tend to close the account and blacklist names and addresses to prevent someone from opening an account similar to the one you currently have."

If that company tries to block someone for upholding their rights what measures can they take to force them to do business with them on the straight and narrow?

Like in what case? 

The case that the OP states

user1977

sheramber said:

https://www.ukbusinessforums.co.uk/articles/do-businesses-have-the-right-to-refuse-to-serve-customers.7060/#:~:text=As a business owner, there,(more on this later).

As a business owner, there is a common law right to refuse service, as long as you’ve got a legitimate reason for doing so and this reason is applied equally to customers. It’s unlawful to refuse to serve someone because of a protected characteristic (more on this later).

Most of that is nonsense. You can't discriminate in the provision of goods or services on the basis of a protected characteristic (assuming none of the exceptions apply). But otherwise, you don't need a "legitimate reason" or to apply the same policy to all customers, you can be as irrational as you like.

(assuming it's not some sort of regulated sector and that you're not already contractually obliged to provide the goods/services)

born_again

no_real_names_please said:

I saw this message in another thread here.

"Just to say that Amazon tends to not deal well with chargebacks (even when they are justified, like in this case). They tend to close the account and blacklist names and addresses to prevent someone from opening an account similar to the one you currently have."

If that company tries to block someone for upholding their rights what measures can they take to force them to do business with them on the straight and narrow?

A chargeback is not a right (in any legal sense) They are merely card regulations that retailer have to sign up to. Retailers have 3 choices,

Reject chargeback & hope to win (consumer can still go to court)

Do nothing, accept chargeback. take customer to court over funds they think they are owed. Taking someone to court costs companies money, as their legal costs are not as cheap as a consumer. 

Or the cheaper option. Cease to allow customer to use their services.

MobileSaver

no_real_names_please said:

If that company tries to block someone for upholding their rights what measures can they take to force them to do business with them

As everyone has already said, there are absolutely no measures you can take to force a company to do business with you apart from the infinitesimally small number of cases where a company discriminates against a protected characteristic (age, sex, disability, religion etc.).

Undervalued

user1977 said:

sheramber said:

https://www.ukbusinessforums.co.uk/articles/do-businesses-have-the-right-to-refuse-to-serve-customers.7060/#:~:text=As a business owner, there,(more on this later).

As a business owner, there is a common law right to refuse service, as long as you’ve got a legitimate reason for doing so and this reason is applied equally to customers. It’s unlawful to refuse to serve someone because of a protected characteristic (more on this later).

Most of that is nonsense. You can't discriminate in the provision of goods or services on the basis of a protected characteristic (assuming none of the exceptions apply). But otherwise, you don't need a "legitimate reason" or to apply the same policy to all customers, you can be as irrational as you like.

(assuming it's not some sort of regulated sector and that you're not already contractually obliged to provide the goods/services)

Exactly!

However the business forums advice is probably based on having an easier defence if there is a clear reason should the customer falsely claim discrimination on a protected ground.