NS&I website login problems with telephone code

deurgar

Same problem - hash key not recognized. Landline phone.

wmb194

deurgar said:

Same problem - hash key not recognized. Landline phone.

Try a vanilla version of Chrome, check time and date on your computer is correct, try a different device, if you’re using a mobile broadband connection try a fixed broadband connection, clear cookies.

Swipe

For this reason, it's really not advisable to keep money in NS&I that you need quick access to. 

mikb

wmb194 said:

deurgar said:

Same problem - hash key not recognized. Landline phone.

Try a vanilla version of Chrome, check time and date on your computer is correct, try a different device, if you’re using a mobile broadband connection try a fixed broadband connection, clear cookies.

Bluntly: How does any of that help? 

A LANDLINE phone has no browser on it, or cookies. The problem is 100% NS&I having useless technology that cannot recognise DTMF tones, and yet requires these for verification. The browser/computer/etc. doesn't come into it anywhere! 

valiant24

I sometimes wish I was 25 again.  In that sense NS&I is doing me a favour ... it's systems are like going back to 1997!