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how do I reset facebook password?

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Brie
Brie Posts: 14,575 Ambassador
Part of the Furniture 10,000 Posts Photogenic Name Dropper
OK so facebook went down and I didn't realise it and tried to get in so now it wants me to type in my password.  Which of course I don't remember.  Asking it to reset by emailing me a 6 digit code doesn't work as nothing comes through.  I've ticked the alternative to send it to my FB account instead on an alternative device.  I've got one working but where do I look for the log in bit??

There was something at one point that said they could send a code to my phone but it didn't recognise my mobile for some reason.
I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

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  • Neil_Jones
    Neil_Jones Posts: 9,536 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    Check junk email, probably gone in there.

    Note that Facebook had an outage earlier so you'll probably find it recognises you now.


  • It’s still having problems, don’t panic yet.
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  • Brie
    Brie Posts: 14,575 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Thanks @Neil_Jones
    but nothing at all going in to junk.  I did eventually get a code on messenger but because i'd hit resend a couple of time it's out of sync I guess.  I'll wander off for a bit and see if I can get it working later.  hopefully it will work eventually as they've sent me a "you're answering too quickly and we think that's abusive message"!  Not my fault I speed type!!!
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇
  • Hoenir
    Hoenir Posts: 7,632 Forumite
    1,000 Posts First Anniversary Name Dropper
    Facebook's servers are probably struggling with the demand imposed by those trying to log on. 
  • Teapot55
    Teapot55 Posts: 792 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    Any luck logging in to fb today @Brie?

    would've . . . could've . . . should've . . .


    A.A.A.S. (Associate of the Acronym Abolition Society)

    There's definitely no 'a' in 'definitely'.
  • Brie
    Brie Posts: 14,575 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Teapot55 said:
    Any luck logging in to fb today @Brie?
    no - no luck.  Well I'm in on an old tablet that takes about 15 minutes to do almost anything but not online on my pc or phone.  When I try I get the "we'll send a code to your email" and nothing is received.  
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇
  • Brie
    Brie Posts: 14,575 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    finally in!!  after going through about 5 help pages that said something like "problems resetting password? click here" none of which were helpful I finally got to a page where they could send me a code.  Now I just have to find a safe place to save the password for the next time......
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇
  • Will_Do
    Will_Do Posts: 36 Forumite
    Part of the Furniture 10 Posts
    Brie said:
    finally in!!  after going through about 5 help pages that said something like "problems resetting password? click here" none of which were helpful I finally got to a page where they could send me a code.  Now I just have to find a safe place to save the password for the next time......
    You should seriously think about using a password manager. They will let you store all your passwords and other credentials safely and across multiple devices. They also make it viable for you to have unique long & complex passwords for every online site and service you use so they protect you from password reuse exploitation and guessable passwords. I use Bitwarden personally and like it but there are several other options out there. You'll obviously have to invest a little bit of time learning how to use it but it's a very worthwhile investment IMHO. Bitwarden is free as are many of the competing products though some will charge a small subscription for additional features.
  • Brie
    Brie Posts: 14,575 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Will_Do said:
    Brie said:
    finally in!!  after going through about 5 help pages that said something like "problems resetting password? click here" none of which were helpful I finally got to a page where they could send me a code.  Now I just have to find a safe place to save the password for the next time......
    You should seriously think about using a password manager. They will let you store all your passwords and other credentials safely and across multiple devices. They also make it viable for you to have unique long & complex passwords for every online site and service you use so they protect you from password reuse exploitation and guessable passwords. I use Bitwarden personally and like it but there are several other options out there. You'll obviously have to invest a little bit of time learning how to use it but it's a very worthwhile investment IMHO. Bitwarden is free as are many of the competing products though some will charge a small subscription for additional features.
    I had a suspicion someone would come back suggesting a password manager.  My problem with them is I don't understand how they can be secure.  Also how can I use one and have access to it available to the OH just in case?

    Is it really that much safer than me having something written down that is an incomplete password but which is meaningful to me?  Yes I don't have a completely random ruDHe78932rui3/./re type password on any of my accounts but I don't think they would be that easy to guess.  Likely I'm wrong but so far I've been comfortable with my choses.
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇
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