EDF website error "The maximum number of digits supported by your meter is 0."

ImranQ
ImranQ Posts: 166 Forumite
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Hi All,
I'm still using the old meters - that is, I'm not on the Smart Meters yet. I have been asked by EDF to enter the readings but have started getting the error "The maximum number of digits supported by your meter is 0.". Anyone having this issue? I'm wondering if this is a genuine error or a way to force me to move to Smart Meters.
When they last phoned me regarding Smart Meters, I said I would move over if they could email me an assurance that I wouldn't have issues with future providers. At the time the bloke said they would email me but I never got anything!
Regards,
Imran

Comments

  • Keep_pedalling
    Keep_pedalling Posts: 16,620 Forumite
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    You want your current supplier to assure you that you won’t have a problem with any other supplier you might switch too ! No one can do that regardless of what sort of meter you have.

    No ide what is causing that glitch, just ring them to report the problem and give a reading at the same time.
  • ImranQ
    ImranQ Posts: 166 Forumite
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    FWIW Their lines were extremely busy so I contacted them on WhatsApp earlier today but not heard back as yet.
  • Gerry1
    Gerry1 Posts: 9,937 Forumite
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    Might be a browser error.
    Try allowing all cookies and disabling any ad blocker, or try other browsers.
  • ImranQ
    ImranQ Posts: 166 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    Gerry1 said:
    Might be a browser error.
    Try allowing all cookies and disabling any ad blocker, or try other browsers.
    Thanks. Get the same error on Chrome, Firefox and Edge.
  • EssexHebridean
    EssexHebridean Posts: 21,372 Forumite
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    On the question of the smart meters, this sounds like a potential hang over from the old days when SMETS1 meters were being installed - at the time those used to revert to non-smart when people changed supplier and there was a lot of bad press about it. The meters being fitted now are SMETS2 though - and there is no reason why simply changing supplier would affect the way things work at all. The meters in our house were originally fitted and supplied by EDF - we have made the switch to octopus and the switch went seamlessly, the meters still do exactly what they are meant to. I agree that it is extremely unlikely that you will persuade EDF to give you any kind of written statement of the type you are looking for though- it's simply too grey. Hopefully the information above will help reassure you though! 
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  • I had exactly the same error when trying to submit meter readings - which have always worked and I also used different browsers and cleared old cookies etc.  I suspect they either have an error their end ...  or they are forcing me to contact them so they can get heavy again about having a smart meter installed.  Will try again later...
  • FreeBear
    FreeBear Posts: 14,625 Forumite
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    On the question of the smart meters, this sounds like a potential hang over from the old days when SMETS1 meters were being installed - at the time those used to revert to non-smart when people changed supplier and there was a lot of bad press about it. The meters being fitted now are SMETS2 though - and there is no reason why simply changing supplier would affect the way things work at all. The meters in our house were originally fitted and supplied by EDF - we have made the switch to octopus and the switch went seamlessly, the meters still do exactly what they are meant to.
    I had a SMETS1 meter installed several years ago. It went dumb when I migrated to another supplier before switching to Eon. After about a year of manually supplying readings to Eon, they installed a SMETS2 meter and I didn't have to enter manual readings from then on.
    Switched to Octopus, and the change over was seamless and zero hassle. Readings are being sent every 30 minutes, and I've taken advantage of one of their ToU tariffs.

    If/when you have a smart meter installed, it is well worth asking for an isolator switch to be fitted at the same time - Tell them you are planning on getting an EV in the near future (even if you aren't), and they should fit one for free. Should you ever need to replace the consumer unit or have an EV charger fitted, it will save having to pull the main fuse (which few, if any, electricians are authorised to do so).

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  • Moneysavingchap
    Moneysavingchap Posts: 38 Forumite
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    FreeBear said:
    On the question of the smart meters, this sounds like a potential hang over from the old days when SMETS1 meters were being installed - at the time those used to revert to non-smart when people changed supplier and there was a lot of bad press about it. The meters being fitted now are SMETS2 though - and there is no reason why simply changing supplier would affect the way things work at all. The meters in our house were originally fitted and supplied by EDF - we have made the switch to octopus and the switch went seamlessly, the meters still do exactly what they are meant to.
    I had a SMETS1 meter installed several years ago. It went dumb when I migrated to another supplier before switching to Eon. After about a year of manually supplying readings to Eon, they installed a SMETS2 meter and I didn't have to enter manual readings from then on.
    Switched to Octopus, and the change over was seamless and zero hassle. Readings are being sent every 30 minutes, and I've taken advantage of one of their ToU tariffs.

    If/when you have a smart meter installed, it is well worth asking for an isolator switch to be fitted at the same time - Tell them you are planning on getting an EV in the near future (even if you aren't), and they should fit one for free. Should you ever need to replace the consumer unit or have an EV charger fitted, it will save having to pull the main fuse (which few, if any, electricians are authorised to do so).

    I've never had an issue with getting an electrician to pull the main fuse. They all just do it anyway, regardless of the rights and wrongs around authorisations.
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