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Phoenix Life - Surrendering investment
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Which Phoenix Life office is it?
Peterborough (the old Pearl Assurance office) tends to be quite good on timescales. Better than it was when it was under Pearl and NPI. Their Scottish office has been a pain to deal with over the years. Sluggish, often need chasingI am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
dunstonh said:Which Phoenix Life office is it?
Peterborough (the old Pearl Assurance office) tends to be quite good on timescales. Better than it was when it was under Pearl and NPI. Their Scottish office has been a pain to deal with over the years. Sluggish, often need chasing
It's the Peterborough office. The policy started with Prolific then moved to Scottish Provident before moving to Phoenix0 -
Ensure a written complaint is sent.
Serve a letter before action giving 7 days to pay then go to Money Claim Online to start a court claim.1 -
It's the Peterborough office. The policy started with Prolific then moved to Scottish Provident before moving to PhoenixThats a well travelled policy and explains the poor service (doesn't excuse it, just explains it). There cannot be many of those left. Most of those out of Peterborough are Pearl, NPI and London Life.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
Thanks for everyone's help. They have finally paid up 🙂. Maybe I was panicking too much. But as quoted by HolidayHelp stating that Legacy funds could take to to 12 weeks this probably the case all along. Happy days 👌
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